Account Manager
About The Position
TransPerfect is the world's largest provider of language services and technology solutions for global business, with offices in over 100 cities on six continents. They offer a full range of services in 170+ languages to clients worldwide, with more than 5,000 global organizations utilizing their GlobalLink® technology. TransPerfect is ISO 9001 and ISO 17100 certified, with global headquarters in New York and regional headquarters in London and Hong Kong. The Account Manager position is responsible for developing new business relationships and providing first-level support to existing clients.
Requirements
- Minimum Bachelor's degree or equivalent
- Excellent written and verbal English communication skills
- Excellent problem solving and analytical skills
- Strong interpersonal skills
- Effective time management
Responsibilities
- Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
- Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
- Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
- Creatively problem solve to improve current new business development strategy
- Negotiate rates and deadlines with prospective and current clients
- Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
- Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
- Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
- Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
- Perform other special projects or duties when required
Benefits
- medical, dental, and vision insurance
- 401k matching
- membership to child-care providers
- other TransPerks
- your birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
