Account Manager (Corporate)

Kleenmark Services Corp • Appleton, WI

3d • Onsite

About The Position

KleenMark is Wisconsin’s largest independent commercial cleaning and supply company, with over 60 years of experience. We are seeking an Account Manager to be responsible for the overall satisfaction, service quality, and operational performance of assigned healthcare and medical accounts. This role involves ensuring compliance with company policies, customer procedures, scopes of work, and site-specific healthcare requirements. The Account Manager will supervise cleaning technicians and site supervisors, manage financial performance of accounts, build and maintain strong client relationships, and ensure high-quality cleaning and disinfection standards are met. This position also plays a key role in employee development, safety promotion, and professional growth within the company.

Requirements

• 3 to 5 years of related experience, or additional years of education and experience are required.
• College degree in Business Administration or other business-related field.
• Excellent communication, leadership, organization, and problem-solving skills.
• Ability to be flexible and multitask.
• Must understand Microsoft office products (Word, Excel, Outlook, etc.).

Nice To Haves

• Bilingual preferred.
• Experience in customer service a plus.

Responsibilities

• Responsible for the overall satisfaction, service quality, and operational performance of assigned healthcare and medical accounts.
• Ensure company policies, customer procedures, scopes of work, and site-specific healthcare requirements are followed.
• Supervise cleaning technicians and site supervisors, including staffing, scheduling, coverage, training, and performance management.
• Responsible for the financial success of the accounts/territory.
• Maintain and evaluate account activity summary as well as payroll and budget reports.
• Complete paperwork as needed and monitor and analyze payroll and budget reports.
• Actively sell services and products to current and prospective clients to increase revenue.
• Build and maintain long-term relationships with healthcare clients and serve as the primary point of contact for assigned accounts.
• Maintain the Quality Assurance Program through KleenMark Connect and conduct regular business reviews with customers.
• Conduct routine inspections of patient rooms, exam rooms, operating rooms, public areas, and other assigned spaces to ensure high-quality cleaning and disinfection.
• Address customer requests, complaints, infection-prevention concerns, and service issues promptly; investigate and follow through to completion.
• Participate in healthcare account start-ups, transitions, special projects, terminal cleanings, and service expansions as required.
• Grow and develop customer accounts by providing consistent service and bundling appropriate services and consumable products.
• Provide excellent customer service to internal and external customers.
• Work closely with HR to support recruiting, onboarding, training, workers' compensation, employee relations, attendance, and corrective action.
• Coach, develop, motivate, and train employees on healthcare cleaning, disinfecting, customer service, and safety expectations.
• Ensure employees have the uniforms, identification, supplies, equipment, chemicals, and personal protective equipment needed to perform their jobs safely.
• Conduct and organize site-specific training on patient-room cleaning, exam-room cleaning, operating-room cleaning, terminal cleaning, Bloodborne Pathogens, and cross-contamination prevention.
• Ensure employees perform all cleaning and disinfecting functions according to the scope of work, KleenMark standards, and customer procedures.
• Complete employee performance reviews and verify ongoing competency and required training records on time.
• Participate in quarterly Account Manager training and healthcare cleaning or infection-prevention training as assigned.
• Participate in professional development activities that support leadership, healthcare environmental services, infection prevention, safety, and business growth.
• Works to promote safe work environment for all customers, employees and building occupants.
• Follows and enforces KleenMark’s safety programs, safety rules, monthly safety topics.
• Assist HR when necessary, in the case of accidents on the job (documents, photos, etc.).
• Work with HR/Injured employee to properly document the accident.

Benefits

• Medical, Vision & Dental Insurance for qualifying positions.
• Personal Time Off (PTO) for qualifying positions.
• 7 Paid federal holidays after 90 days for qualifying positions.
• Employee Referral Bonus.
• Instant Pay Access through DailyPay.
• Employee of the Month, Quarter and Year Employee Recognition Program.
• Growth within the company.
• Great work/life balance.
• Safety First: Personal protective equipment provided or required.
• Safety Monthly Trainings for all employees.
• Sanitizing, disinfecting, or cleaning procedures in place.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K/403b Plan
• Maternity/Paternity Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level