Account Manager

InHome Therapy•Austin, TX

5d•Onsite

About The Position

At InHome Therapy, our Account Managers play a huge role in helping patients receive care by connecting therapist availability with agency demand in real time. This is a hands-on operational and inside sales role where you’ll work directly with agency partners, internal clinical teams, and operations leadership to help drive visit growth and keep patient care moving. If you’re highly organized, confident on the phone, and motivated by results, we’d love to talk with you. Apply now or reach out directly to Shane at [email protected] for a casual conversation about the role. YOU MUST BE IN TEXAS AND ABLE TO DO IN PERSON VISITS

Requirements

High School Diploma, GED, or equivalent required.
2 to 4 years of experience in inside sales, account development, or a comparable client-facing role required; healthcare staffing or home health experience a plus.
Demonstrated track record of meeting or exceeding volume or activity-based targets.
Proficiency in CRM platforms and Microsoft Office required.
Strong outbound communication skills with confidence initiating and sustaining agency relationships by phone.
Ability to reprioritize quickly in a fast-moving, capacity-driven environment.
Sound independent judgment in managing outreach strategy, timing, and escalation decisions.
Results-oriented with strong self-management and accountability.
Collaborative working style with internal Operations and Clinical teams.
Must be in Texas and able to do in person visits.

Nice To Haves

healthcare staffing or home health experience a plus.

Responsibilities

Contact agency partners directly to fill open therapist capacity on a same-day and next-day basis.
Identify, pursue, and convert near-term visit opportunities across assigned accounts through direct outreach and tactical selling.
Manage service barriers and problem solve across internal back office teams to remove blockers to capacity fill and visit execution.
Independently assess account needs to determine outreach priorities that support business growth, adjusting approach as needed.
Track excess capacity identified versus filled and report net weekly visit growth to the Operations Manager.
Exercise independent judgment in determining when account risks, visit shrinkage, and service blockers require escalation to the Operations Manager or Regional VP of Operations versus resolution at the AM level, responding with urgency and acting without requiring direction.
Identify account opportunities and at-risk trends and communicate recommendations to leadership.
Collaborate with Operations and Clinical to ensure internal execution supports agency commitments.
Maintain working knowledge of assigned agency operations, staffing cycles, and referral patterns sufficient to anticipate capacity needs and proactively position IHT's available therapist supply.
Perform additional job-related duties as assigned, consistent with the scope and responsibilities of this position.