Account Manager - Home Health

Patriot At Home • Akron, OH

9d • Onsite

About The Position

The Account Manager role at Patriot At Home is a vital position focused on developing and maintaining relationships within the healthcare community to drive new business opportunities for home health care services. This role involves promoting the company's services, educating referral sources, and ensuring a steady stream of client referrals. The Account Manager will collaborate with internal teams to ensure seamless patient care and address any concerns from referral sources. Success in this role requires achieving sales targets, staying informed about market trends, and providing excellent customer service.

Requirements

• Minimum 2-3 years of sales experience in the healthcare or home health care industry preferred.
• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field (or equivalent experience).
• Understanding of the healthcare industry, home health care services, and referral dynamics.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain professional relationships.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage a territory effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Valid driver’s license and reliable transportation.
• Willingness to travel within the assigned territory.
• Ability to read 12 point and larger type, communicate clearly, and be able to adequately hear on the telephone with no more than an amplifier.

Responsibilities

• Develop and maintain relationships with healthcare professionals and referral sources, including physicians, discharge planners, hospitals, skilled nursing facilities, and case managers.
• Drive new business opportunities by promoting our home health care services to potential referral sources and ensuring a steady stream of client referrals.
• Conduct regular sales calls and presentations to educate referral sources on our services, patient care approach, and the benefits of home healthcare.
• Collaborate with clinical and operational teams to ensure smooth coordination of care for patients and address any concerns or issues raised by referral sources.
• Achieve and exceed sales targets by implementing strategic sales plans, tracking performance, and identifying opportunities for growth within the assigned territory.
• Monitor market trends and competition to stay informed about changes in the home health care industry and adjust sales strategies as needed.
• Prepare and present reports on sales activities, referral trends, and performance metrics to management.
• Attend industry events, conferences, and meetings to network and promote the company’s services.
• Provide excellent customer service to ensure high levels of satisfaction among referral sources and clients.

Benefits

• Medical/Dental/Vision Insurance/Supplemental insurance (begins immediately upon hire)
• Company 401K with 4% company matching
• Hardship Program - program to support staff during challenging times
• Patriot Cares - nonprofit for community outreach

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level