Account Manager - San Diego, CA
About The Position
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. The Account Manager has enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to your assigned client. You are responsible for managing and developing operational relationships for your client. You will be required to have an in-depth understanding of the client’s business, goals, strategies and industry trends and directions.
Requirements
- High School Diploma or equivalent experience
- 3+ years’ experience in customer service
- Ability to travel up to 20%
Nice To Haves
- Bachelor’s degree
- Project Management experience
- Enterprise problem prevention and resolution experience
- Ability to make independent decisions, exercising good judgment and managing complex issues
Responsibilities
- Develop and manage operational and technical relationships through in-person visits and phone calls to help carry out their account plan
- Understand the client’s environment to ensure full utilization of Fiserv’s solutions for maximum benefit
- Provide various levels of reporting on accomplishments and in-process activities
- Influence and work cross-functionally on critical initiatives including, but not limited to, incident response, process improvement, and develop/maintain standard operating procedures
- Maintain compliance with system audits, client profile updates, and other administrative duties to ensure Fiserv meets legal and contractual obligations
Benefits
- For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
