Account Manager

Gravie

12d•$67,500 - $100,000

About The Position

We’re Gravie, and our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. We’re looking for an Account Manager to join our rapidly growing team. As the primary contact with our employer customers, the Account Manager uses data to understand Gravie’s client needs and suggest strategic opportunities to inform renewals and growth opportunities. Building strong relationships based on a foundation of trust and expertise in health insurance and employer benefits is your specialty. You enjoy helping people find solutions and answers to their tough questions, and you can explain complex subjects to a variety of audiences.

Requirements

Bachelor’s degree or equivalent experience in a relationship or account management field
Must be licensed in health insurance in your home state
3+ years of account management experience in the health insurance industry
2+ years experience using data to gain insights and make strategic recommendations
Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance
3+ years of experience working collaboratively across several teams and functions

Nice To Haves

Previous start-up or emerging growth company experience
Experience with self-insured health plans
Experience establishing processes and standards for superior customer service
Fluent in Spanish

Responsibilities

Work cross functionally with a dedicated Account Management team, including, underwriting, Sales, and leadership support to ensure proactive, end to end, and ongoing ownership and accountability for each client
Be well versed in client data and prepared to partner with clients on strategic recommendations to inform renewals and growth opportunities
Use data to develop strategic account plans for clients to evaluate business needs and, as needed, make recommendations for changes to Gravie’s benefit solutions
Facilitate kick-off meetings with employers’s populations, meet with clients regularly, and ensure you are providing accurate and timely answers to clients questions
Conduct monthly reviews of each client's claims experience, providing updates and recommendations for cost savings
Plan for and present quarterly progress reports on goals to the client and broker
Conduct proactive and data driven mid-Year Pulse Checks focused on intervention strategies, renewal planning, and performance optimization
Present strategic renewal proposals to clients and negotiate rates as needed, working directly with the Underwriting Team and leadership to ensure a successful renewal
Be knowledgeable about Gravies marketing campaigns in order to leverage accounts to strategically upsell Gravie products based on utilization
Be knowledgeable of all Gravie offerings and the regulatory and compliance requirements of each offering and continuously educate clients about Gravie’s products and services
Ensure new employer clients have a smooth transition from sales and have a successful new client implementation experience
Research and resolve client issues and elevated member issues from Gravie’s advisor team, ensuring resolution is taking in account the “full picture” of the client
Effectively use and document client information in our CRM system