Account Manager

Champagne Metals•Middlebury, IN

5d•Onsite

About The Position

Champagne Metals is a family-owned, quality-driven company committed to providing the best benefits to our employees. We offer competitive compensation and benefits, including 15 days PTO, 5% matching 401(k), Blue Cross Blue Shield health insurance, and other coverages with premiums paid by the company. We are seeking a detail-oriented, customer-focused Account Manager to join our growing team. This position plays a crucial role in our relationship with customers by ensuring accurate, timely, and high-quality service across all aspects of the order lifecycle.

Requirements

High school diploma or equivalent required
Exceptional Customer Service
Proficiency in Microsoft Office, specifically Excel
Strong organizational skills
Ability to multitask
Strong communication skills

Nice To Haves

Bachelor's degree preferred

Responsibilities

Oversee every aspect of a customer account, from initial order to final delivery, working cross-functionally to ensure accuracy, timeliness, and quality.
Enter sales orders the day they are received, reviewing and verifying product details, quantities, pricing, shipping address, and payment information to ensure completeness and accuracy.
Maintain a high level of accuracy when entering order details into the system to minimize errors and prevent shipment delays.
Plan production orders completely, accurately, and promptly, entering and double-checking special notes for customer-specific processing, packaging, and shipping.
Review back-orders, order status, and open orders.
Investigate sales order losses and determine root cause.
See the order through until the end, ensuring orders are delivered to the customer correctly and on time.
Review aging inventory with Territory Managers and Supply Chain Analysts to find solutions.
Collaborate with warehouse personnel to ensure order fulfillment.
Monitor stock levels and back orders to provide accurate information on order fulfillment and delivery dates.
Review customer sales history to determine accurate stocking levels, looking for increases/decreases in usage and sharing information with supply chain and production.
Work with the Territory Manager to gather all necessary information for a customer claim.
Enter the NCR and track it until dispositioned by the quality department, communicating the disposition to the customer.
Build and maintain strong relationships with customers by providing excellent customer service, understanding their requirements, addressing concerns, and acting as a point of contact for ongoing support.
Interact with customers to clarify order details, resolve any issues or discrepancies, and provide updates on order status.
Respond to customer inquiries and concerns promptly and professionally.
Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
Ensure pricing is updated, accurate, and adheres to signed contracts.
Ensure that the terms and conditions of the signed contract are realized throughout the contract term (e.g., aging inventory, hedged material, volume commitments).
Ensure adherence to Champagne Metals' Culture, Processes, and Procedures.
Be the standard that you wish to see in the office.
Represent the company and set an example.
Work to continuously improve.
Adhere to Champagne Metals' Quality Standards.
Adhere to ISO 9001 Standards & the Quality Management System.