Account Manager

Corpay • Brentwood, TN

22d • Onsite

About The Position

Corpay is currently seeking an Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will support the sales organization by engaging with customers during early lifecycle stages and proactively driving outreach to unmanaged mid-market accounts. This role focuses on customer stabilization, early engagement, and opportunity identification through triggered metrics and lifecycle milestones rather than managing an assigned book of business. You will report directly to the Supervisor, Strategic Account Management, and regularly collaborate across the organization.

Requirements

• Minimum 2 years of call center or customer service team experience
• High School diploma or GED required
• Proficiency in Microsoft Office Suite

Nice To Haves

• Bachelor’s Degree or equivalent work experience preferred
• Salesforce knowledge is a plus
• Strong problem-solving and analytical skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities effectively
• Decision-making capability with sound judgment
• Customer-focused mindset with a retention-driven approach

Responsibilities

• Partnering with Sales to support customers in early life stages, ensuring a smooth onboarding and initial experience
• Proactively engaging unmanaged mid-market customers based on defined triggers, risk indicators, and lifecycle milestones
• Identifying early opportunities to improve customer adoption, satisfaction, and retention
• Acting as a point of contact for customers needing support during transitional or early account phases
• Troubleshooting servicing issues raised by clients to determine root cause (system, training, or configuration related)
• Collaborating effectively with internal departments to resolve issues and support the client base
• Developing professionally by improving performance and maximizing the use of tools and systems available
• Demonstrating leadership qualities that influence peers to collaborate, automate manual processes, and fully leverage systems
• Serving as a key contributor in developing and testing new processes and procedures that enhance the client experience
• Acting as a change agent by supporting process improvements and organizational initiatives

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED