Account Manager

EOS•Charlotte, NC

4d•Onsite

About The Position

We are looking for a proactive and driven Desk-Based Account Manager to join our Sales team. In this role, you’ll manage and grow a portfolio of existing B2B accounts, identifying upsell and cross-sell opportunities while ensuring exceptional client satisfaction. You’ll act as the first point of contact for your customers, building lasting relationships and helping them navigate our IT solutions portfolio.

Requirements

Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred).
Strong customer service orientation with excellent verbal and written communication skills.
Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable.
Confident in managing multiple client accounts and sales pipelines simultaneously.
Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.).
Self-motivated, target-driven, and resilient under pressure.
Strong organizational and time-management skills

Responsibilities

Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings.
Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions.
Proactively identify and pursue upselling and cross-selling opportunities within existing accounts.
Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction.
Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools.
Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions.
Achieve and exceed monthly sales targets and KPIs.
Stay up-to-date on industry trends, product knowledge, and vendor promotions.