Account Manager
Lucent Health Solutions LLC•Nashville, TN
About The Position
Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.
Requirements
- Excellent verbal and written communication skill
- Critical thinking and good judgment to quickly determine and prioritize key issues
- Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
- Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
- Excellent verbal and written communication skill
- 3+ years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
- Account Management experience required in the healthcare industry
- Client facing experience with exceptional presentation skills is a must
- Proficiency in all MS Office applications – Advanced knowledge of Excel desired
Nice To Haves
- Bachelor’s degree desirable
Responsibilities
- Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
- Focuses on retaining existing business with excellent customer service
- Assists in identifying opportunity to improve client and member experience
- Provides administrative and customer service support to the main Employer contact/Plan decision makers
- Supports Senior Account Executive staff with New Business and Renewal implementation tasks
- Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
- Assists with end of contract Stop Loss review
- Assists with special projects as necessary (Example: Sales RFP requests)
Benefits
- Competitive base salary
- Unlimited Paid Time Off
- 10 Paid Holidays
- Medical, Dental, Vision, and other ancillary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
