Account Manager

FieldPulse•Dallas, TX

23d•Hybrid

About The Position

FieldPulse is hiring an Account Manager, Expansion & Upsell Specialist to drive revenue growth within our existing customer base. In this quota-carrying role, you’ll design sales cadences, develop GTM strategies for add-on products, and engage customers to uncover upsell opportunities. You’ll work closely with Customer Success and help build a scalable expansion motion from the ground up. If you’re a proactive seller who thrives on impact, we want to hear from you.

Requirements

3+ years of experience closing recurring revenue SaaS deals, selling to existing customers, and expanding accounts.
Exceptional ability to understand and communicate complex technology to both technical and non-technical audiences.
Can effectively connect product capabilities to specific customer marketing challenges, articulating clear business value.
Conducts thorough discovery to assess impact, uncover opportunity, and quantify value across product lines and channels.
Strong track record of confidently closing business, discussing value, and handling pricing conversations.
Known for integrity and earning trust from customers and colleagues alike.
Proactive approach to identifying challenges and delivering solutions.
Takes ownership of the commercialization plans and acts with urgency and confidence.
Thrives in a fast-paced, evolving environment and adapts quickly to change.
Open to testing new approaches and iterating rapidly for improvement.
Understands how the Account Management function aligns with long-term company goals.
A strong team player who values collective success and cross-functional cooperation.

Responsibilities

Own upsell and cross-sell strategy within an assigned book of business.
Consistently meet or exceed expansion quotas by identifying growth opportunities, pitching relevant solutions, and closing deals that drive customer value.
Build strong relationships with customers to understand their business goals and challenges.
Leverage product usage data, feedback, and support interactions to recommend features, upgrades, or additional services that align with their evolving needs.
Create and execute strategic account plans focused on maximizing customer lifetime value.
Segment accounts based on potential and prioritize outreach accordingly to drive targeted growth.
Maintain accurate records of all activities, opportunities, and forecasts in CRM tools (Salesforce, Salesloft, etc).
Regularly report on pipeline health, expansion progress, and risk factors.
Partner closely with Implementation, Customer Success, Product, Marketing, and Sales to ensure a seamless customer experience.
Share feedback from the field to inform go-to-market initiatives and product development.
Act as a product expert and trusted advisor.
Keep customers informed about new features and best practices to increase adoption and drive long-term success.