Account Manager

Apollo Health And Beauty Care•Toronto, ON

29d

About The Position

The Account Manager is responsible for demonstrating ownership and accountability for the overall management of specific dedicated sale account(s). This includes managing all projects (new product launches, product discontinuations and formula and/or packaging transitions, as well as internal liabilities), optimizing inventory levels (at the account and internally at Apollo) and delivering an exceptional level of customer service to the client(s). As the Account Manager, you will also liaise with the sales department and provide support and guidance where needed.

Requirements

5-10 years of experience in account management, ideally working with national retailers.
Post-secondary education (college diploma or university degree) in a related field is preferred.
Familiarity with the retail landscape, including vendor portals and national retailer processes.
Extensive experience in client management within the beauty and CPG industries is required.
Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro, and platforms like Qualio.
Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
Excellent verbal and written communication skills in English; Spanish language proficiency is considered an asset.
Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
Strong problem-solving abilities and a proactive, solution-focused attitude.
Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
Experience working in global markets and collaborating with international partners or clients.
Strong project management skills with the ability to lead projects from concept through to delivery.
Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.

Responsibilities

Manage and optimize client-owned inventory in collaboration with the Planning and Production departments by creating, reviewing, and updating forecasts, and communicating updates with customers.
Suggest new items for presentation and market introduction based on individual account needs.
Manage sample requests as needed, with support from the Sales and Marketing Coordinator.
Liaise between specific clients and internal Apollo staff as required.
Address, respond to, and follow up on client inquiries related to all aspects of the product lifecycle.
Problem solves client issues and cover off portfolios of other Account Managers during vacations or absences, as initiated by the VP of Sales.
Travel may be required.
Address, respond to, and follow up on client inquiries regarding pre-development, first runs, artwork/sample status, and shipments, ensuring timely communication with the Sales team.
Maximize sales of current SKUs and ensure in-stock levels are maintained at optimal levels at all times.
Manage department liabilities for all finished goods and components by developing strategies to minimize excess inventory and rejuvenate slow-moving products.
Research and accurately communicate category retail bid renewals to internal staff to ensure proper preparation.
Explore cross-selling opportunities within existing formulations and packaging.
Log data and perform transactions within the company’s ERP system.
Manage CRF and NIF requirements within the department.
Maintain customer sales and information portals.
Review production and shipment statuses of designated account portfolios to ensure continuity of supply.
Liaise with appropriate departments to mitigate risk of penalties or fees resulting from product short shipments.
Attend weekly department meetings to stay informed on priorities and risk management.
Report any escalated issues or concerns to the VP of Sales for immediate action.
Perform other duties as assigned.