Account Manager

Brandon•Wilmington, NC

33d•Hybrid

About The Position

We're searching for an Account Manager who thrives at the intersection of strategy, relationships, and execution. Someone who naturally builds trust, asks smarter questions, sees opportunities before anyone else, and leads both clients and internal teams with confidence. This isn't a role for someone who simply keeps projects moving. It's for someone who owns the business, protects the relationship, and helps clients grow. If you're energized by solving complex business challenges, influencing decisions, building lasting partnerships, and leading integrated marketing programs that deliver measurable results-we should talk.

Requirements

3-5+ years of account management, client services, marketing, advertising, or related experience
Experience managing multiple clients and integrated marketing initiatives simultaneously
Strong strategic thinking and business acumen
Exceptional communication, presentation, and relationship-building skills
Ability to navigate ambiguity while maintaining organization and focus
Experience developing creative briefs, leading meetings, and presenting recommendations
Financial awareness, including budgets, scopes, and profitability
Curiosity to continually learn about industries, markets, consumer behavior, and emerging trends
Experience with project management platforms and Google Workspace (or similar collaboration tools)
Agency experience is required.

Nice To Haves

Anticipate client needs before they become requests.
Influence decisions with insight-not opinion.
Lead with confidence while remaining collaborative.
Adapt quickly as priorities shift.
Take complete ownership of their accounts and consistently move the business forward.
They don't wait for direction. They create momentum.
Love asking "why?"
Can simplify complexity.
Naturally earn trust.
Stay calm under pressure.
Believe communication solves almost everything.
Care as much about the client's business as they do.
Hold yourself-and others-to a high standard.
Want to build great work with great people.

Responsibilities

Lead Client Relationships: Become a trusted advisor-not just a point of contact. Build long-term partnerships grounded in trust, transparency, and strategic thinking while ensuring clients always know where they're headed and why.
Think Like a CEO: Treat every account like it's your own business. Understand your clients' objectives, anticipate challenges, uncover growth opportunities, and guide decisions that move their business forward.
Champion Great Work: Translate business challenges into strategic marketing solutions. Partner with creative, media, digital, PR, social, production, and project management teams to ensure every recommendation supports measurable business outcomes.
Drive Momentum: Lead internal and client meetings with clarity and confidence. Keep priorities aligned, remove obstacles, facilitate decisions, and ensure nothing falls through the cracks.
Own Strategy & Performance: Help define goals, KPIs, and success metrics. Monitor performance, interpret results, connect data back to business objectives, and identify new opportunities for growth.
Protect the Business: Understand scopes of work, manage budgets responsibly, help protect agency profitability, and proactively identify opportunities to expand client partnerships when it creates real value.