Account Manager - Houston

frontdoor, Inc.•Houston, TX

1d•$65,000 - $75,000

About The Position

Frontdoor is seeking an Account Manager (described in the posting as a Market Manager) to build long-term relationships with real estate partners and stakeholders. The role serves as a liaison between partners and internal teams, managing partner accounts, maintaining client relationships, meeting sales goals, and driving account growth. The Account Manager is responsible for daily sales-driven and customer-service activities that increase orders and sales, and for delivering solutions in line with partner and customer needs. The role is based in the geographic area supported and involves substantial in-person work, including visits to realtor offices, meetings, events, and conferences. In a typical workweek, in-person presence is required approximately four out of five workdays, with travel by personal vehicle or other transportation and, as needed, by air. The position requires at least five years of sales experience with proven results. A high school diploma or equivalent is required; a bachelor’s degree is preferred.

Requirements

At least 5 years of experience with proven results in a sales capacity.
High school diploma or equivalent.
Effective problem-solving skills to resolve customer complaints or address needs.
Verbal and written communication skills to communicate product ideas to clients.
Up-to-date understanding of industry consumer behavior.
Customer-service and interpersonal skills for dealing with different types of customers and clients.
Analytical skills for analyzing client data.
Time-management and multitasking skills to handle multiple tasks and clients.
Results-driven approach, persuasiveness, and strong negotiation skills.
Organizational skills and attention to detail.
Ability to work, drive, or travel for long periods, including potential early mornings, late nights, or overnight trips.
Ability to operate a motor vehicle for extended periods, a valid driver’s license, and a clean driving record.
Ability to reside full time in the geographic area supported.
Ability to meet the role’s physical demands, including prolonged sitting and driving, lifting or carrying items, navigating different environments, and visual and hearing requirements for safe driving and site navigation.

Nice To Haves

Bachelor’s degree.
Some experience in the home warranty and/or real estate industry.
Enthusiastic self-starter with a high degree of self-confidence and motivation.
Dedication to professionalism.
Passion for sales and accountability for results.

Responsibilities

Serve as the primary point of contact and build long-term relationships with real estate partners.
Develop trusted-advisor relationships with accounts, partner stakeholders, and executive sponsors.
Support partners through consistent in-person presence and timely responses by email, phone, online presentations, screen-share, and in-person meetings.
Execute daily sales-driven and customer-service activities to increase production, including orders and sales, and meet or exceed company objectives.
Ensure timely and successful delivery of solutions according to partner and customer needs and objectives.
Contribute to national relationships in the assigned territory to meet contractual agreements.
Communicate progress on ongoing initiatives to internal and external stakeholders.
Increase job knowledge through educational opportunities, professional publications, personal networks, professional organizations, and representing company brands at industry events.
Track account metrics and enter sales-related activities into the company-designated CRM.
Perform other duties as assigned.