Account Manager, Spanish Speaking

OpenTable•Miami, FL

2d•Onsite

About The Position

OpenTable, a leader in the restaurant industry with over 25 years of experience and a vast network of diners and restaurant partners, is seeking a Spanish-speaking Account Manager. This role is crucial for helping restaurants thrive by managing a portfolio of accounts and overseeing the entire customer lifecycle. The position is based in Miami and requires the candidate to be a local resident with bilingual Spanish proficiency. The Account Manager will act as a trusted advisor to restaurants, assist with system configurations, identify sales opportunities for premium marketing tools, and conduct data-driven business reviews. A key aspect of the role is to drive restaurant retention and facilitate contract renewals. The position is part of a global team within Booking Holdings, Inc. and emphasizes a hospitality-driven culture.

Requirements

Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills.
A good listener, capable of understanding restaurants business objectives.
Deep expertise in restaurant operations and management including comprehension of P&L and financial statements.
Ability to work across many departments to take on problems and achieve results.
Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities.
Ability to handle objections and comfortable with a consultative sales approach.
Confident in the delivery of training and speaking in front of groups.
Excellent social and organization skills: task prioritization, effective time management.
Strong writing, presentation and interpersonal skills.
Analytical and data driven approach for making and supporting business decisions.
Knowledge of Google Suite and understanding of Apple products and operating systems.
Appreciate working in an unstructured and forward-thinking environment.
Valid driving license and transportation (all business related travel expenses reimbursed).
Must be located in the Miami metro area.
Must be bilingual in Spanish and English.

Nice To Haves

College degree preferred.

Responsibilities

Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants.
Assist restaurant management with configuration to optimize reservation flow.
Understand customer needs and identify sales opportunities to sell premium marketing tools.
Build and utilize data-driven presentations for ongoing business reviews.
Achieve company goals and sales objectives set quarterly.
Track weekly meeting activity in Salesforce.
Act as an advocate for restaurant customers and resolve cross-functional issues.
Act as the high-level point of contact for restaurant customer concerns.
Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs.
Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades.
Educate operators about trends in the industry and offer actionable, data driven insights.
Lead restaurant retention rate; aid in the re-signing of customers with expired contracts.

Benefits

Work from (almost) anywhere for up to 20 days per year
Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Competitive retirement and health plans
health benefits
flexible spending account
retirement benefits
life insurance
paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
parental leave benefits
annual bonus