Account Manager

ELLWOOD Texas Forge Houston•Houston, TX

11d

About The Position

This position is responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers. The Account Manager will serve as the lead point of contact for all customer Account Management matters, building and maintaining strong, long-lasting client relationships to understand and support client needs. This role involves collaborative work with team members in various functional areas such as Supply Chain, Engineering, Quality, Manufacturing, and Business Unit Director and Planning. The Account Manager will interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and daily issues in a fast-paced sales environment. Key responsibilities include ensuring timely and successful product delivery, proactively providing customers with delivery updates, assisting in receivable collection, communicating initiative progress, identifying and addressing customer issues, and developing/maintaining standard sales processes. Adherence to company and OSHA safety procedures is also required.

Requirements

Inside sales experience
Customer service experience
Experience with initial quoting activities
Experience maintaining and growing business relationships with customers
Ability to build and maintain strong, long-lasting client relationships
Ability to understand and support client needs
Ability to work collaboratively with team members in various functional areas
Ability to interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and daily issues
Ability to ensure timely and successful delivery of product
Ability to proactively provide customers with delivery updates
Ability to assist in the collection of receivables
Ability to clearly communicate progress of initiatives
Ability to proactively identify and address customer issues
Ability to develop, follow, and maintain/improve standard sales processes
Knowledge of company and OSHA safety procedures

Responsibilities

Serve as the lead point of contact for all customer Account Management matters
Build and maintain strong, long-lasting client relationships to understand and support client needs
Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning
Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment
Ensure the timely and successful delivery of our product according to customer needs and objectives
Proactively provide customers with delivery updates as necessary
Assist in the collection of receivables as needed
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Proactively identify and address customer issues (theirs and ours) and escalate as needed
Develop, follow and maintain/improve standard sales processes
Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team