Account Manager

Childcare Marketing Group • Buffalo, NY

102d • Remote

About The Position

The Account Manager owns the ongoing relationship with a portfolio of child care and early education clients. You will provide consistent, personalized outreach; keep clients informed and confident; coordinate with internal teams; and help ensure every client has a positive experience and a clear reason to continue working with us. You will also support the development and execution of digital marketing campaigns, including budget setting, deadline management, client communication, performance tracking, renewals, upsells, testimonials, and long-term account growth.

Requirements

• 3+ years in account management, client success, or a client-facing digital marketing role.
• Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages.
• Excellent written and verbal communication skills.
• Experience managing multiple client relationships or projects at once.
• Comfort reading campaign metrics and reporting on results.
• Proficiency with CRM and project management tools.
• A reliable remote work setup and availability to work primarily on an Eastern Time schedule.

Nice To Haves

• Experience in child care, education, franchise, or multi-location businesses.
• Prior experience at a marketing agency.
• A track record of upselling or growing existing accounts.
• Google Ads and/or Meta advertising certifications.
• Hands-on experience with tools such as GoHighLevel, ClickUp, or similar marketing platforms.

Responsibilities

• Build strong relationships across your client portfolio and begin taking full ownership of client success.
• Retain and renew your book of clients by meeting or exceeding monthly and annual renewal targets through proactive demonstration of the value we deliver.
• Drive measurable marketing results for the child care businesses you serve, so their success becomes the clearest reason to stay.
• Identify and close opportunities to expand each account into additional services and packages that genuinely help the client grow.
• Turn happy clients into advocates by consistently generating testimonials, reviews, and case studies.
• Maintain proactive, clear, and timely communication that keeps clients informed, confident, and engaged.
• Coordinate with strategists, media buyers, designers, copywriters, and operations teammates so work moves forward without confusion or dropped balls.
• Lead client check-in calls and helping clients understand what is happening, why it matters, and what comes next.
• Review campaign performance and translating numbers into plain-English insights clients can understand.
• Follow up on renewals, upsell opportunities, testimonials, and client satisfaction risks.
• Coordinate next steps with internal specialists so campaigns, reports, and deliverables stay on track.
• Proactively reach out to clients before they have to ask for an update.
• Identify ways to help clients get better results, increase enrollment, or solve marketing challenges.

Benefits

• Top-of-Market Pay
• Access $100K+ in training, courses, and materials
• 25 Days Off
• 4 paid days a year to volunteer with any charity you choose

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed