Account Manager

John H. Carter Website • Lafayette, LA

1d

About The Position

The Account Manager role focuses on understanding and meeting customer needs by building strong, mutually beneficial, and enduring relationships. This involves communicating customer needs and business strategies to ensure the delivery of creative solutions, supporting project execution, and enhancing operational efficiency. The position requires maintaining a high degree of industry knowledge, including trends, technology advancements, and competitive landscape. The Account Manager will identify, establish, and maintain business relationships with key decision-makers, thoroughly understand the customer's business, products, processes, and market dynamics, and identify Critical Success Factors (CSF), Key Performance Indicators (KPI), and initiatives to support account plans and sales strategies.

Requirements

• Strong technical background in process control, instrumentation and automated solutions
• Excellent communications (presentation, verbal, and written skills) and interpersonal skills
• Highly effective at building long-term relationships
• Experience in negotiating contracts, deal making and making presentations
• Strong ‘Customer First’ focus
• Ability to navigate ambiguous situations
• Strong team player
• Entrepreneurial work ethic
• Knowledge of Emerson\Emerson Process Management organization.
• Understanding of customers’ organizations, business models and processes

Responsibilities

• Focuses on value the Customer needs
• Build strong, mutually beneficial, enduring Customer relationships
• Understands and communicates Customer needs and business strategy/initiatives to ensure continued leadership in delivering creative solutions
• Support our customers’ drive/need for project execution, operational efficiency and effectiveness
• Support our customers’ needs from the day-to-day support required from our customer service, inside sales, field service technicians and manufacturer’s support teams
• Maintains a high degree of industry knowledge and awareness including trends, technology advancement, significant accomplishments by others in the business, state of the competition, and significant events related to the Company’s business and the customer businesses.
• Identifies, establishes, and maintains business relationships with customers final decision makers and managers who influence the selection of solutions.
• Maintains a thorough understanding of the customer’s business, including products and processes, markets served, key customers, industry dynamics that effect the customer’s business, and events that influence the customer’s profits and therefore their accessible spend and drivers for that spend.
• Identifies the customer’s Critical Success Factors (CSF), Key Performance Indicators (KPI), and key initiatives to support development of account plans, sales strategies, and project justifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees