Account Manager

ServiceMaster Restoration by DSI 3419•Downers Grove, IL

20d•$17 - $22•Hybrid

About The Position

ServiceMaster DSI provides restoration across the country and is the nation’s largest ServiceMaster franchise company. With continued investment in education, the latest tools and technology, and expert training, they are industry leaders in disaster restoration cleaning and are known for the great care they take with clients and employees alike. Their community-like work environment focuses on providing extensive training to service clients with the most advanced equipment in the restoration industry. They believe that engaged and happy employees make ServiceMaster DSI an amazing place to work where they are always ready to help families and businesses recover from disasters. This position requires being in any one of their 16 locations Monday thru Friday during business hours and being available after hours and on weekends to fulfill the on-call duties for the Account Management Department. The Account Manager deals with day to day interactions, communications, and management of disaster restoration mitigation claims/jobs across the country. You will be working directly with customers, employees and insurance companies to deliver best in class customer service related to restoration services. This role coordinates and facilitates efforts and problem solving between multiple areas of the organization, and projects. Acts as a single point of contact for Field staff and customers, as well as provides guidance on current insurance and other requirements or guidelines. The starting rate for this position is $17/hr and is negotiable based on experience.

Requirements

Excellent verbal and written communication skills.
Excellent computer software skills and ability to learn.
The ability to travel a minimum of 0-5%.
Position requires Monday - Friday availability and On-Call status (on-call completed from home).
Superior customer service and communication skills.
Must pass background check and Pre-employment drug screen

Nice To Haves

2 years Disaster restoration experience is a plus.

Responsibilities

Effectively leads the day to day management of claims via claims management software and service with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics.
Drive world class customer service.
Account Management capabilities including ability to organize and prioritize claims or issues are a plus.
Ability to shift priorities based on business needs while still meeting expectations in a timely manner.
Assist in review of Project Management written claims to be uploaded based on SM's quality standards and guidelines & price ensuring all criteria are met according to the organizational requirements and expectations.
Strong team members that will keep all Account Managers included and informed through clear and concise communication when needed.
Looks for efficiency initiatives to resolve identified issues.
Willing to continue to learn and try new solutions in a calculated manner to further the company's continuous success.