Account Manager

Modal • San Francisco, CA

25d • $300,000 - $300,000

About The Position

AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable, Ramp, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn, Luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders. About the Role: We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team. This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal. This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations. The profile we're hiring is a technical account manager. You've worked at companies that are deeply technical and consumption in nature. You bring the commercial instincts to grow revenue from an existing base and enough technical depth to know which conversation actually matters. And you can credibly work with a CxO all the way down to a Developer.

Requirements

• Customer-facing experience. You've owned a revenue target or supported a revenue target in a highly technical, consumption business.
• Technical depth. You work autonomously with Developers through CxOs and understand the core parts of the developer tech stack.
• AI builder. You're hands on building with AI tools — not just consuming workflows that were built for you.
• Ownership. You run your book of business and projects like you're the CEO of it. You're highly organized bringing stability, predictability, and pace to your work. You take action vs. waiting for direction.
• Learning velocity. You operate with the mindset of what I can do today vs. let me pick this up tomorrow. You move fast, take the learnings, and iterate on it.
• Cross-functional partner. Low ego, easy to work with, and highly accountable. You ask for feedback, you act on it, and you'd rather be corrected early than right late. Internal teams love working with you.

Nice To Haves

• Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar type role
• Certification as an engineer (ex. Computer Science Degree, Professional Bootcamps)
• Early GTM hire experience at a fast-growing startup
• You've sat close to GPU spend, model training, or inference workloads

Responsibilities

• Build Modal's account management function and iterate on it as we scale the business
• Own and deliver on a revenue target across your book of accounts
• Grow an account's first use case, expand into a second, and drive standardization across the Modal platform
• Get fluent enough in Modal to hold your own with engineering teams on their workloads, and know when to pull in FDEs, Support, or Product
• Work with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts and feed customer signal back into the roadmap
• Travel to customers as needed to support key accounts and drive expansion opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed