Account Manager

CREATIVE OFFICE PAVILION LLC•Boston, MA

11d•$65,000 - $80,000•Onsite

About The Position

The Account Manager is responsible for managing all account and project activity within assigned accounts and will be the clients’ key contact for all day-to-day business. In most accounts, there will be an Account Executive (AE) who will team with the Account Manager (AM). The AE's role will be to secure both product and service contracts, assist with strategic and tactical issues, and provide a leadership role on all major new business initiatives.

Requirements

4-year degree, concentration in Marketing or Business preferred
1-3 years of work experience – industry experience extremely helpful
Strong written and verbal communication and interpersonal skills to interact effectively with a wide range of people within and outside of COR
Must be able to read, write, interpret and communicate fluently in English
Writing skills must be sufficient to compose and edit a variety of documents using correct spelling, grammar and punctuation, with the ability to pay close attention to detail and proofread work carefully
Strong Microsoft Office Suite with ability to learn and use new computer programs/applications
Good organizational, time management, customer service and problem-solving skills
Ability to work accurately to meet deadlines by adapting to changes in work environment, work assignments, and/or changes in priorities in a flexible way by working from your own initiative and/or following direction, policies, or procedures
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
Ability to work effectively both independently and as part of a team, ensuring efficiency of projects from start to finish
Ability to read and understand floor plans and other related technical drawings
Exercise flexibility, initiative, good judgment and discretion in handling confidential materials and matters as well as highly complex sales challenges

Nice To Haves

industry experience extremely helpful

Responsibilities

Market and promote all of Creative Office Resources products and services
Coordinate appropriate resources to establish, maintain, and enhance our position within assigned accounts
Respond quickly and professionally to clients’ needs while adhering to established procedures for conducting business within Creative Office Resources
Develop a Business Plan based on anticipated business for all assigned accounts
Initiate and maintain Account Profile for all key accounts
Regularly meet with your Account Executive to review the status of each account
Provide AE with detailed status reports from customer service on all account activity, including all open orders, proposals, and projects
Keep AE informed of any problems or unresolved issues, changes in personnel, product standards, or competitive initiatives
Attend all sales and team meetings
Participate in all relevant training opportunities
Submit all requested information in the time designated
Other duties as required