Account Manager

Forecast • Denver, CO

6d • $75,000 - $85,000 • Hybrid

About The Position

We are seeking an Account Manager who is passionate about driving measurable value and long-term business growth. In this role, you will be the primary lead for a portfolio of accounts, with a specific mandate to maximize retention and fuel account expansion. You will serve as a strategic consultant, ensuring your clients are fully optimized on the platform while proactively identifying and closing upsell and cross-sell opportunities.

Requirements

• 3+ years in a Customer Success or Account Management role within B2B SaaS.
• Proven track record of hitting Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) and expansion targets.
• Ability to understand a client's needs and operational hurdles to recommend the right solutions.
• Expert-level negotiation and presentation skills, comfortable speaking to C-suite executives about business value and technical roadmaps.
• Must reside in the Denver area.
• Must have full working rights, as we’re unable to offer visa sponsorship for this role.

Responsibilities

• Proactively manage the health of your assigned accounts, acting as the lead point of contact for all strategic and commercial matters.
• Lead the full renewal cycle, with a focus on customer retention by demonstrating clear ROI throughout the customer lifecycle.
• Identify "at-risk" indicators early and develop comprehensive "get-well" plans to stabilize and secure the account.
• Guide clients toward their key business outcomes, ensuring they utilize core features to solve their most pressing operational challenges.
• Analyze client workflows to identify gaps that can be solved by additional product modules or higher-tier plans.
• Manage the end-to-end sales process for account expansions, from initial discovery and demoing new features to closing the deal.
• Conduct data-driven reviews with client leadership to showcase value and present product features that align with the business objectives of the customer.
• Cultivate "super-users" who can serve as case studies or referrals, further driving Accelo’s brand growth.

Benefits

• Comprehensive benefits package, including medical, dental and vision coverage
• Health Savings Account (HSA)
• Unlimited Time Off With Accelo’s Flexible Time Off (FTO) Plan
• 10 Company Paid Holidays
• Immediate Eligibility in 401k Plan
• 100% Employer Paid Short Term Disability Plan
• Commuter Benefits Including Unlimited Rides Using an RTD ECO Pass and/or Monthly Parking Stipend
• Access to an Employee Assistance Program for coaching and wellness check-ins
• Fully stocked kitchen with snacks and drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed