Account Manager

Situation Group • New York, NY

30d • $75,000 - $80,000 • Hybrid

About The Position

Town Hall, a fast-growing digital media agency serving higher education and mission-driven brands, is seeking an Account Manager to support the account team and serve as a day-to-day client relationship lead across an assigned portfolio of accounts. The ideal candidate is equal parts project manager, strategic thinker, and trusted partner, taking ownership of client work from brief to delivery, communicating with clarity and confidence, and holding themselves accountable for the quality of everything that goes out the door. The office is located in midtown Manhattan, with a current in-office work schedule of four days per week (Monday–Thursday). The anticipated start date for this role is late September/early October.

Requirements

• 3+ years of experience in an account management or client services role at a digital or integrated marketing agency
• Demonstrated experience collaborating with media colleagues to provide client-facing reporting and insights
• Clear and confident communicator, comfortable presenting to clients and giving direction to internal creative and media teams
• Detail-oriented with a critical eye for quality
• Collaborative problem solver who moves work forward without prompting
• Genuine curiosity about clients' businesses and the marketing industry

Nice To Haves

• Startup experience
• Experience working with higher education and/or nonprofit organizations
• Experience using Google Suite

Responsibilities

• Serve as the primary day-to-day partner for a specific set of clients and provide support to an Account Director for complex accounts.
• Build resilient, long-term partnerships and drive revenue growth through delivering great work, clear communication, and quality assurance.
• Ensure all agency recommendations are aligned with the client’s business goals.
• Manage workflow across internal teams.
• Keep budgets on track.
• Hold the team to a high standard for everything that goes out the door.
• Participate in strategic discussions.
• Connect industry trends to client opportunities.
• Support revenue growth on existing accounts.
• Show up to client and internal meetings with curiosity, preparation, and clear communication.
• Build and maintain strong working relationships with day-to-day client contacts, serving as a reliable and responsive point of contact.
• Manage project workflow across internal teams, proactively identifying and resolving process challenges before they become problems.
• Draft and deliver project briefs and supplemental information to creative and media teams, ensuring work is on brief and aligned to client brand standards.
• Track budgets and manage the client invoicing process, contributing to agency projections and ensuring budgets are spent in full.
• Participate in strategic discussions and contribute ideas in both internal and client-facing meetings.
• Lead client presentations and strategic conversations, ensuring all agency recommendations are soundly aligned with the client’s specific business goals.
• Understand each client's business objectives, institutional priorities, and industry landscape to inform recommendations.
• Follow industry trends and connect relevant opportunities to client work.
• Proactively drive account growth by identifying and securing opportunities for service expansion and budget optimization.
• Continually sharpen your writing, speaking, and listening skills.

Benefits

• Competitive base salary
• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed