Account Manager

TEKsystems•Toronto, ON

5d•CA$60 - CA$65•Hybrid

About The Position

Our client, a leading global e-commerce marketplace, is seeking an experienced Account Manager to join their growing Seller Success team. In this role, you'll manage a portfolio of high-value seller accounts, acting as the primary relationship manager while helping sellers optimize performance, overcome challenges, and identify new growth opportunities. This is an excellent opportunity for someone with a strong experience in account management, marketplace operations, or e-commerce who enjoys building relationships, solving complex business challenges, and driving measurable results.

Requirements

3–5+ years of experience managing a portfolio of client or seller accounts.
Experience serving as the primary point of contact for enterprise, strategic, or high-value clients.
Experience in e-commerce, online marketplaces, or digital commerce environments.
Strong understanding of marketplace dynamics, seller performance metrics, and platform operations.
Proven ability to negotiate directly with external clients, partners, or sellers.
Experience leading business reviews and presenting performance insights.
Strong analytical and problem-solving skills with the ability to interpret data and recommend business solutions.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Experience working within online marketplace platforms.
Seller-side marketplace experience.
Experience with Salesforce or other CRM platforms.
Familiarity with marketplace seller tools and reporting platforms.

Responsibilities

Manage a portfolio of top-tier seller accounts as their dedicated point of contact.
Build strong, trusted relationships through proactive communication and strategic account management.
Conduct regular business reviews to analyze seller performance and identify opportunities for growth.
Identify risks impacting seller performance and develop recommendations to improve results.
Negotiate directly with external sellers and business partners to resolve escalations and achieve positive commercial outcomes.
Monitor portfolio health and provide performance reporting and insights to internal stakeholders.
Support the onboarding of new sellers into the portfolio.
Adapt quickly to evolving processes, tools, and business priorities.
Collaborate with cross-functional teams to ensure an exceptional seller experience.