Account Manager

Olly Olly•Charlotte, NC

11d•Hybrid

About The Position

Ready to roll up your sleeves and help transform local marketing forever? At Olly Olly, we’re blending technology and real-world expertise to empower businesses across the U.S. like never before. We believe small businesses are the backbone of our economy. That’s why we’re on a mission to provide them with tools, strategies and insights that help them rank higher, generate high-quality leads, get calls and reviews, and, above all, grow sustainably, without the hassle. The Olly Olly platform complements our hands-on service perfectly: it’s no-nonsense, easy-to-use software that helps local businesses streamline operations and contact management, drive leads, stabilize cash flow and maximize revenue with minimal effort, so they can reclaim their time to focus on what they do best. Our Vision We aim to be the ultimate all-in-one platform for small business growth, allowing owners to manage every part of their business efficiently and effortlessly. Our journey began as an agency and we’ve already helped thousands of clients succeed. Now, we’re embracing an exciting new chapter: becoming a SaaS-first company. By combining hard-earned human expertise with AI and automation, we’re creating affordable solutions that give business owners peace of mind while driving measurable success.

Requirements

A proven track record of cultivating and nurturing client relationships in high-volume, customer-centric roles (such as account management or customer success) within an agency or software environment.
A SaaS-first growth mindset with the ability to advocate for technology, drive software adoption, and consult non-technical small business owners on the benefits of digital workflows.
Commercial acumen and prior upselling or consultative sales experience, demonstrating the ability to confidently identify needs and pitch digital advertising solutions like Google Ads (PPC & LSA).
A strong conceptual understanding of modern digital marketing, including search engine visibility and ever-changing digital trends, with a curiosity to continuously upskill.
Strong oral and written communication skills, with a heavy emphasis on active listening, empathy, and translating complex "marketing jargon" into actionable business insights.
Highly adaptable with strong critical thinking, organizational, and time-management skills to effectively balance a large book of business alongside shifting operational priorities.
CRM proficiency (e.g., HubSpot) to accurately track client interactions, manage pipelines, and maintain impeccable systems of record.
A genuine passion for entrepreneurship and a profound comprehension of the unique challenges and opportunities that local small business owners navigate.

Responsibilities

Maintain a portfolio of 150-175 small business clients, serving as their primary point of contact, strategic growth partner, and trusted advisor.
Drive a SaaS-first mentality across your book of business by proactively pushing product adoption, software training, and consistent application usage to ensure long-term client stickiness and loyalty.
Display a highly proactive growth approach by identifying opportunities to upsell and cross-sell essential digital solutions, specifically focusing on expanding client engagement through Google Ads campaigns, including Local Services Ads (LSA) and Pay-Per-Click (PPC).
Meticulously monitor client platform usage, login frequencies, and product engagement data alongside performance metrics to identify churn risks early and implement targeted retention initiatives.
Provide exceptional customer service and continuous support primarily over the phone by executing up to 25 intentional, value-driven outbound calls per day to maintain strategic alignment.
Remain ahead of ever-changing digital marketing trends, platform updates, and competitive landscapes to provide invaluable, consultative insights that keep your clients positioned as market leaders.
Conduct monthly check-ins to gather feedback, address complex account challenges promptly, and translate technical advertising results into clear, ROI-driven business value for small business owners.
Foster seamless collaboration with cross-functional technical teams (SEO, Paid Media Specialists, Product Teams) to resolve client issues efficiently and optimize integrated marketing strategies.