Account Manager

TransPerfect•Philadelphia, PA

1d•Onsite

About The Position

TransPerfect is the global leader in the language services and technology industry, helping international brands and organizations implement solutions for communication, operation, and sales. The company offers a wide range of services including interpretation, multicultural and digital marketing, SEO, website globalization, multimedia, video, e-learning, training, and legal support, all supported by advanced software platforms. TransPerfect fosters an innovative and vibrant workplace, offering a fast growth path and comprehensive training in its services, technology solutions, and workflows. The ideal candidate is someone with strong communication and relationship-building skills, who can manage stressful situations calmly and take ownership of client success. This particular Account Manager opportunity is based in TransPerfect's Denver office.

Requirements

Excellent written and verbal English communication skills
Minimum Bachelor's degree or equivalent
Excellent problem solving and analytical skills
Strong interpersonal skills
Effective time management

Responsibilities

Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
Creatively problem solve to improve current new business development strategy
Negotiate rates and deadlines with prospective and current clients
Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Perform other special projects or duties when required