Account Manager

Stolle Machinery Company•Centennial, CO

6d•$95,000 - $115,000•Onsite

About The Position

Stolle Machinery is the world's leading supplier of two-piece can and end-making machinery, serving customers across the global packaging industry. We are seeking a motivated and customer-focused Account Manager to develop and strengthen relationships with key customers while driving long-term business growth. In this role, you will serve as the primary point of contact for assigned accounts, working closely with engineering, service, project management, operations, and leadership teams to ensure exceptional customer satisfaction and successful project execution. You will act as the voice of the customer within Stolle while identifying opportunities to expand business, improve customer experience, and support strategic growth initiatives.

Requirements

Bachelor’s degree in Engineering, Business, Industrial Technology, or related field and industry experience (required).
5-9 years of experience in B2B sales or account management of capital equipment, machine tools, or industrial automation.
Experience working with customers across international markets and complex supply chains.
Strong relationship management skills with a consultative and collaborative style.
Clear and persuasive communicator—able to translate technical information and drive cross-functional solutions.
Highly organized and data-driven with strong follow-up and pipeline management skills.
Solid understanding of pricing, margin, and contractual terms in an industrial B2B setting.
Organized, data-driven, and proactive in managing pipeline and customer follow-up
Experience with CRM tools and account planning processes.
Speaking — Talking to others to convey information effectively.
Persuasion — Persuading others to change their minds or behavior.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, not interrupting at inappropriate times.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Negotiation — Bringing others together and trying to reconcile differences.
Reading Comprehension — Understanding complex written materials in work related documents.
Service Orientation — Actively looking for ways to help people.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination — Adjusting actions in relation to others' actions
Problem Sensitivity — the ability to tell when something is wrong or is likely to go wrong.
Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense, i.e. critical thinking skills.

Nice To Haves

Experience working with customers in metal packaging, beverage/food production, or high-speed manufacturing preferred.
Knowledge of can-making machinery or similar systems (presses, CNCs, line automation) is a strong plus.

Responsibilities

Serve as the strategic relationship owner for assigned major account(s) across commercial, technical and service needs, by leveraging the right internal team members.
Drive engagement through a “Go and See’ philosophy – via site visits, video calls, and proactive outreach.
Develop multi-level relationships with assigned account(s) (Procurement, Engineering, Production, Executives).
Act as the customer's advocate within Stolle by identifying and escalating systemic issues.
Develop account plans and forecasts in collaboration with customer, regional sales, Technical Solutions, Global Parts, and service teams across OEM, Equipment, Spare Parts and Service.
Collaborate with Technical Solutions and Marketing to customize campaigns and offers for specific accounts.
Manage account pricing and profitability by applying global pricing frameworks, master supply agreements, rebates, and customer-specific terms.
Support negotiation and approval of customer contracts and payment terms (in partnership with Sales and Finance Leadership).
Maintain a strong understanding of Stolle’s offerings and how it supports customer production.
Stay informed on industry trends in metal packaging, sustainability, line modernization, and process automation.
Leverage market knowledge to proactively propose solutions and anticipate customer needs.
Maintain a detailed, living customer profile including decision-makers, plant contacts, communication channels, and operating nuances.
Ensure customer data, contact lists, equipment databases are accurate.
Act as the Voice of the Customer internally, working closely with the Engineering, Marketing, PMO, Global Parts, Technical Solutions and Services teams to address needs, align priorities, and drive resolution.