Account Manager - North American Markets East

cloud software group

27d

About The Position

Citrix is seeking a highly motivated and experienced Sr. Account Manager to join our team. This is a new role within the company, focused on managing a portfolio of Named Accounts, particularly those with a beachhead sales event within 12 months that are at risk or have limited growth potential. The primary objective of this role is to proactively mitigate customer churn, identify risk, and understand use cases to drive value within a customer’s account.

Requirements

• Proven Experience: 8+ years of experience in account management or customer success, preferably within the technology industry.
• Sales Acumen: Strong understanding of sales principles and the ability to negotiate effectively.
• Customer Focus: Exceptional customer relationship management skills and a commitment to customer satisfaction.
• Communication Skills: Excellent written, presentation and verbal communication skills.
• Problem-Solving: Ability to analyze complex situations and develop creative solutions.
• Relationship Management: ○ Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite ○ Continuous interaction with the above, assuring Citrix and customer vision and strategy are well understood ■ Including annual EBCs ■ Including customer executives (VP & above) attending regional executive level events ○ Willingness to travel to where the customers are followed by timely T&E submission

Responsibilities

• Account Management: Manage a designated portfolio of Named Accounts. Manage commercial processes such as co-terms, renewals or contract terminations.
• Retention and Uplift: Customers in this segment have limited growth and therefore the focus will be on retaining existing customers and driving (potentially minimal) uplifts in ARR.
• Churn & Contraction Mitigation: Proactively engage with accounts showing signs of contraction or churn, offering select renewal options and preserving ARR.
• Partner Engagement: Willingness to effectively and proactively partner with strategic partners
• Establish new and maintain existing VP and above relationships at multiple levels; EUC, Networking, Security & C-Suite ○ Coordinate and drive executive level attendance to annual EBCs and regional executive executive events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed