Manager, North American Station

Estes Forwarding Worldwide•San Francisco, CA

1d•$130,000 - $150,000

About The Position

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. The Manager, North American Station is accountable for all fiscal and operational functions within the station of Estes Forwarding Worldwide, LLC. The Manager, North American Station is responsible for leading, directing and managing operations and sales to ensure a consistently high level of service, quality, and customer satisfaction. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Requirements

Ability to identify issues, requirements, and opportunities involved in customer service.
Ability to manage all financial aspects of a designated station.
Experience managing external service providers (airline, cartage, truckload, and linehaul).
In depth knowledge of all products and services.
Effective verbal, written, and interpersonal communications skills at a management level, including performance feedback, employee development, coaching and counseling skills.
Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution, and consensus building abilities desired.
Responds well to questions.
Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
Ability to read and interpret complex business and/or technical documents.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with managers or directors and communicate ambiguous concepts.
Ability to present to groups across the organization.
Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
Must be eligible to work in the United States.
Minimum of an Associate's degree (or equivalent) and 5-7 years of experience.
Five years supervisory or managerial experience desired.

Nice To Haves

Five to seven years of experience within the transportation industry preferred.
However, a combination of experience and/or education will be taken into consideration.

Responsibilities

Accountable for maintaining profitable, cost-efficient operations, guiding and supporting all sales efforts and compliance with all company policies and procedures as well as any regulatory guidelines.
Lead, direct, and manage site operations to ensure maximum profitability and superior customer service.
Manage station and company resources to facilitate quality and efficient operations.
Establish and maintain positive, productive customer relations while managing daily resolution of issues.
Establish and continuously improve processes to ensure excellent customer relations.
Ensure station is using the appropriate mix of multimode providers and assist in the implementation and compliance measurements of external service partners.
Review and evaluate station P&L performance and continually adjust short and long term goals to maintain profitability at or above company expectations.
Ensure that freight is being expedited in a safe and timely manner and that the station provides a safe and professional environment for all staff.
Regular attendance is required.
Comply with company C-TPAT and TSA security procedures.
Perform other duties as assigned.