Account Manager, Workers' Compensation (Entry Level)

Jencap•Atlanta, GA

18d•Hybrid

About The Position

Jencap is a leading wholesale insurance intermediary with expertise in wholesale brokerage, binding authority, and program management. The Account Manager provides administrative and production support to the New Business Brokers within the Workers’ Compensation department. This role is responsible for supporting the end-to-end new business submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency. The Account Manager will work a hybrid schedule in our Atlanta, GA office.

Requirements

1-3 years of experience in insurance servicing, customer service or agency support (workers’ compensation or commercial lines experience is a plus)
Excellent interpersonal and communication skills, both verbal and written
Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems.
Proficiency with Microsoft applications, including but not limited to Outlook and Excel.
Demonstrate willingness to learn, adopt and evolve with AI-enabled tools and workflows through ongoing training and support.

Nice To Haves

Working knowledge of insurance operations; Workers’ Compensation experience preferred
Strong organizational and time-management skills with the ability to manage multiple priorities
High attention to detail and data accuracy
Effective written and verbal communication skills
Proficiency with Microsoft Office applications and insurance management systems
Ability to work independently and collaboratively in a hybrid environment
Ability to perform efficiently in a deadline-driven, high-volume setting

Responsibilities

Support brokers with the intake, review, and preparation of new business Workers’ Compensation submissions
Input and maintain submission, quote, and policy data in agency management and carrier systems
Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
Track submission status, follow up with carriers and agents, and maintain organized workflow queues
Assist with quote preparation, binding documentation, and initial policy file setup
Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
Respond to internal and external inquiries in a timely and professional manner
Adhere to company policies, procedures, and regulatory requirements
Participate in process improvement efforts and cross-training as assigned