Account Manager Virtual Sales

Essity • Boston, MA

1d • Remote

About The Position

Essity is currently searching for an experienced Account Manager Virtual Sales. The Account Manager Virtual Sales will execute the retention and profitable growth of our current distributor and customer relationships with small to moderate size distributors and end customers. The position will be accountable for profitable growth, retention, and upselling with a select group of customers assigned to the Virtual Sales Team. The Account Manager Virtual Sales operates with clear guidance from the Virtual Sales Manager, executing on priorities defined by Commercial Planning. Interactions are done by remote selling, such as phone and virtual tools like live chat (Skype, TEAMs), web portals, and email as key touchpoints to deliver on decided retention rate, profitable growth, and sales KPIs. This will be a remote position responsible for covering the Northeast territories. The ideal candidate should live in the territory with the ability to travel as needed.

Requirements

• Bachelor’s degree required and/or +2 years experience in an inside sales role or equivalent combination of experience and education considered.
• 2 years of accomplished sales experience involving virtual/digital platforms.
• Strong working knowledge of Microsoft Office and digital platforms such as Livechat, knowledge databases and web applications.
• Demonstrated ability to seek out, identify, qualify and capture revenue opportunities to achieve short- and long-term strategic goals.
• Strong phone presence and experience dialing several calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working CRM systems (i.e. Microsoft Dynamics.com).
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Ability to work virtually with customers and internal teams.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to increase customers’ overall digital fluency through coaching.
• Ability to independently seek and nurture new business opportunities remotely.
• Excellent interpersonal skills and ability to build relationships on all levels.
• Strong drive for results and sense of urgency.
• Strong organizational & collaborative skills.
• Confidence in own ability to succeed and possess a winning attitude.

Nice To Haves

• Health and Hygiene industry experience preferred.
• Ability to travel up to 10-15% domestic travel.

Responsibilities

• Sales & EBIT Development to Plan across a wide account/geographic coverage for assigned Alliance sales accounts.
• Collaborate with internal channel & functional partners, including TSR’s and SM’s as needed, to plan and achieve annual OGSM of assigned accounts.
• Virtual Direct Relationship – Proactive in developing relationships as well as responding to requests from customers, activating promotional activities; and understanding needs and requirements utilizing SPIN selling tactics through virtual interactions.
• Self-Service Platforms – Manage daily operations of webshops and other self-service digital tools to drive interest and purchase of TORK products. Responsible for attaining basket, frequency and conversion KPIs.
• New Product Introduction – Analyze current accounts and identify cross/upsell opportunities; leverage digital marketing automation tools to activate launches.
• Virtual Customer Meetings/Training – Perform effective online education including training and coaching on the use of digital platforms and TORK’s self-service applications (Easy Order, TORK Connect, etc.) and product demonstrations.
• Execute end-customer ‘Push Strategy’ for the development of new business.
• Management of account’s Price/Contracts/TKADs to drive profitable growth.
• CRM – Maintain database of accounts within your assigned territory.
• Pipeline Management of end customer accounts of scale.
• Value Added Selling (in virtual environment).
• Open account coverage (as necessary/determined by RMT).
• Contact to respond to questions on products or address needs that may come up from Webshop/digital platform users.
• Collaborate with Commercial Excellence, Marketing, Sales, E-commerce and Business Development to stay knowledgeable and up-to-date on changes and developments in the channel.
• Secure and actively develop own sales competence such as in/of sales & business systems, sales techniques/analytics/customer/product & hygiene solutions/organizational/administrational competence.
• Secure strong own competence and actively develop leadership competence according to Essity Leadership platform “Leading Self”.

Benefits

• Competitive annual salary range + sales incentive + benefits
• United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
• Wellness program provided through Rally
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match and annual employer base contribution
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• PTO offering with Paid Holidays
• Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
• Employee discounts program
• Scholarship program for children of Essity employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level