Account Manager - Transportation & Infrastructure

MILLERBERND MANUFACTURING COMPANY LLC•Winsted, MN

1d•Onsite

About The Position

Millerbernd Manufacturing is hiring a Transportation & Infrastructure Account Manager to join our Transportation & Infrastructure (T&I) team. The Transportation & Infrastructure Account Manager is responsible for a best-in-class customer experience and positive commercial interactions with the internal organization, facilitating engagement with Millerbernd in a relationship-based sales role. Responsible for day-to-day commercial interactions, pricing, purchase order validation and processing, and order development. Shares co-responsibility with the Regional Sales Managers for Millerbernd’s overall success in the assigned territories. Manages proper backlog levels and gross margins to attain Millerbernd’s financial goals. This is an onsite opportunity in Winsted, MN.

Requirements

Preferred candidates will have two (2) or more years of experience with contractor or distribution sales, business to business sales or marketing, and/or business content development in a technical setting. Other combinations of formal training and experience may be considered.
Confident, driven, and dynamic, producing high-quality results
Motivated self-starter, derives energy from problem solving and winning
Basic knowledge in interpreting technical specifications and/or mechanical drawings
Basic skills in math, including; fractions, decimals, margin calculations and basic algebra
Ability to handle multiple internal and external demands simultaneously
Use effective and appropriate written and oral communication skills both internally and externally, including; leading team meetings, providing proactive customer status updates, ensuring the needs of the business are met
Adaptable to changing work priorities, and ability to change priorities without prior notification
Collaborative approach with others as part of a high-performance team
Confident user in MS Office applications, particularly using Outlook, PowerPoint, Excel, and Word
Confident user of ERP systems, especially Epicor
Ability to resolve tense situations with a win-win outcome

Nice To Haves

CRM experience preferable, especially in Salesforce

Responsibilities

Develop and maintain win-win relationships at all levels in assigned territory
Quotation generation using company pricing strategies
Manage all commercial order acceptance and development activities
Drive resolution to customer changes, concerns, and other inquiries
Develop and maintain business with customers to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and service practices
Support sustained sales relationships with key decision makers and influencers through all levels of the organization
Generate pricing schedules and quotations to existing sales channels in alignment with profitability goals
Convert quotations to sales bookings and manage development of orders
Provide best-in-class customer service in a fast-paced environment
Respond timely to all customer inquiries via phone, email, and virtual meetings
Maintain a balance between company policy and customer benefit in decision making
Manage backlog of work; monitoring volume, profitability, and diversity
Manage ECD communication, date migration, and other order details to customers
Participate in risk-reward decision making with RSM for pricing and margin aggressiveness
Keep informed of industry changes, participates where possible in organizations directly involved with our prime markets, and continually works to improve team knowledge
Expedite the resolution of customer issues utilizing internal CARe and Change Order processes
Provide the Voice of Customer through market feedback to the organization
Support operations through Tier board meetings, design review meetings, and team meetings
Utilize CRM functionality and capabilities to maximize market intel capture

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Sales Incentive Plan (SIP)
Unlimited Paid Time Off (PTO) + Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles