Account Manager, Transport Refrigeration Controls

Carrier•Kennesaw, GA

1d•$96,000 - $192,000•Onsite

About The Position

Carrier Controls designs, develops, and manufacturers control solutions for the HVAC, refrigeration, and related markets globally. Carrier is seeking an Account Manager to be based in Kennesaw, GA. The Account Manager will be responsible for maintaining and growing all facets of the customer relationship to drive world class customer satisfaction within the Transport business segment. They will promote Carrier Controls capability to increase revenue and market share, support segment needs for quality, delivery, quoting, and new business opportunities. They will also drive and monitor actions within cross functional business teams. The available opportunity is a critical and comprehensive role within Carrier’s fast-paced and growing Global Transport controls market. It requires a self-directed leader for achieving and exceeding product and business growth targets while simultaneously driving improved quality, delivery, demand planning and customer satisfaction.

Requirements

Bachelor’s degree
5+ years experience engineering, product management or business development
25% travel including international

Nice To Haves

Industrial manufacturer , HVAC or Controls industry experience
Leadership effectiveness across departments and functions
Development and execution of product strategies for global customers

Responsibilities

Hold regular customer status reviews via zoom and factory visits.
Drive customer satisfaction to an extremely satisfied level.
Maintain customer dashboards, action registers and track customer initiatives.
Work with customer factories to ensure products are meeting quality expectations.
Define project requirements, priorities and provide overall direction to help coordinate initiatives being led by quality engineers.
Review customer factories monthly on time delivery reports and work with Carrier Controls customer service and Logistics department to achieve 100% OTD.
Work with customer service, manufacturing, and sourcing to expedite customer pull-ins or problem shipments.
Work with customer accounts monthly to generate an accurate 18 month rolling forecast and reconcile forecast accuracy.
Provide market intelligence for each business area to support monthly forecast adjustments
Work with customers to understand and manage their demand under Carrier’s SIOP demand management policy.
Work with the product manager to determine customer pricing.
Generate quote letters for product updates and new product introductions.
Review and update product transition plans with Customer Service and the demand planning team.
Identify new business opportunities and support the product manager developing Business Opportunity Proposals and engineering development plans.
Identify opportunities to grow segment sales year over year.