Account Manager - Controls

Maxair Mechanical, LLC•Marietta, GA

just now

About The Position

The Controls Account Manager will have the responsibility of overseeing and cultivating client relationships. Your role will be to function as an intermediary between Maxair and its Customers, ensuring that their requirements are met, any issues are addressed, and a high rate of renewal for both existing and future maintenance agreements is attained. Your role will involve providing support to clients by assisting them with repairs, replacements, and estimating project pricing. Additionally, you will explore opportunities for cross-selling inside Maxair, such as in the areas of Controls and Plumbing. You will create strategies to enhance client contentment and cooperate with internal divisions to fulfill client expectations. Proficiency in communication, exceptional organizational skills, and a comprehensive understanding of the company's services are essential for achieving success in this role. At Maxair, we believe that our customers’ satisfaction is the goal of our work. We safely provide the highest quality products and services for a fair price. Our employees’ personal happiness and job satisfaction are critical to our success, and we value our employees as professionals.

Requirements

Proficiency in communication.
Exceptional organizational skills.
Comprehensive understanding of the company's services.
Client Relationship Management skills.
Account Development skills.
Communication skills, including willingness and ability to generate opportunities to promote and sell services on the phone and face to face.
Project Management skills.
Problem Resolution skills.
Client Retention skills.
Reporting and Analysis skills.
Market Knowledge.
Negotiation and Contracts skills.
Business Development skills.
Ability to manage self-managed projects (repairs or replacements under 80 hours of strict Service Technician work and do not involve another trade).
Ability to identify and resolve client issues or complaints in a timely manner.
Ability to maintain accurate records of client interactions, transactions, and communications.
Ability to analyze data and metrics to track client performance and identify growth opportunities.
Ability to stay updated on industry trends, competitors, and market conditions.
Ability to negotiate terms, pricing, and contracts for Maintenance Agreement renewals.
Ability to develop and implement strategies to expand the client portfolio.
Ability to close sales on behalf of Maxair.

Nice To Haves

Experience in Controls and Plumbing cross-selling.

Responsibilities

Oversee and cultivate client relationships.
Act as an intermediary between Maxair and its Customers.
Ensure customer requirements are met.
Address customer issues.
Attain a high rate of renewal for maintenance agreements.
Provide support to clients with repairs, replacements, and estimating project pricing.
Explore opportunities for cross-selling within Maxair (e.g., Controls, Plumbing).
Create strategies to enhance client contentment.
Cooperate with internal divisions to fulfill client expectations.
Establish and sustain solid, long-lasting client connections.
Serve as the client's primary point of contact for inquiries, issues, and requests.
Understand clients’ needs, goals, and challenges to provide tailored solutions.
Identify opportunities for cross-selling of services (Plumbing, Controls, Etc…)
Collaborate with clients to develop strategic plans that align with their business objectives.
Generate opportunities to promote and sell all services on the phone and face to face.
Effectively communicate with clients to ensure clear understanding of expectations.
Provide regular updates in a timely manner on project status, deliverables, and timelines.
Set and maintain clear and deliverable dates.
Address any issues or concerns promptly and professionally.
Manage self-managed projects (repairs/replacements under 80 hours, no other trades involved).
Monitor project progress and ensure timely delivery of services.
Provide customer with regular and detailed updates on status of all projects.
Manage client expectations and scope changes to prevent misunderstandings.
Identify and resolve client issues or complaints in a timely manner.
Work with relevant teams to find solutions and prevent recurrence of problems.
Ensure clients feel valued and supported throughout any challenges they face.
Drive renewal of existing maintenance agreements.
Proactively engage with clients to understand their evolving needs.
Anticipate potential issues and address them before they impact the client relationship.
Provide exceptional customer service to enhance client loyalty and retention.
Maintain accurate records of client interactions, transactions, and communications.
Keep equipment records current and up to date, including replaced units.
Ensure Unit I.D are uniform across records and customer information.
Analyze data and metrics to track client performance and identify growth opportunities.
Provide Capital Budget annually to customer for improvements to their facilities.
Stay updated on industry trends, competitors, and market conditions to ensure pricing is in line with market trends.
Use market insights to provide valuable recommendations and insights to clients.
Keep customers informed of current market trends and industry regulations that influence their facilities.
Negotiate terms, pricing, and contracts for Maintenance Agreement renewals.
Partner with Service Managers to ensure contract terms are being met.
Renegotiate contracts for increases if needed.
Review contract Gross Margins with Service Managers.
Increase contract renewals for 1-year agreements to 3-year agreements.
Ensure contracts are accurately prepared and aligned with client needs.
Develop and implement strategies to expand the client portfolio.
Increase current contracts with additional services.
Add more facilities with customers who have multiple facilities.
Engage with property management companies where Maxair has a tenant as a customer.
Reach out to neighboring businesses to customers.
Ask clients for recommendations and referrals to other businesses.
Close sales on behalf of Maxair.