Account Manager Trainee

CENTURY FIRE PROTECTION LLC • Duluth, GA

10d • Onsite

About The Position

Responsible for dispatching service work orders and record keeping of completed work and customer approvals, while also providing support to Program Managers. This role focuses on establishing post-sales relationships with customers, creating and dispatching service work orders, and coordinating with partners for work schedules. The trainee will also handle follow-up calls, assist with invoicing, update the system with relevant notes and approvals, and complete weekly reports for Program Manager review. Additionally, there is a responsibility to assist in managing the customer email inbox.

Requirements

• Bachelors Degree or two or more years related experience and/or training; or equivalent combination of education and experience.
• Proficiency in Microsoft Office to include Word, Excel.

Responsibilities

• Establish the post-sales relationship with customers.
• Create and dispatch service work orders.
• Work with Partners to obtain work schedules.
• Place follow-up phone calls to ensure compliance.
• Assist in invoicing when needed.
• Update system with notes, customer approvals, and dispatch work orders.
• Complete weekly reports for Program Manager review.
• Assist in managing the Customer email box when needed.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level