Account Manager for Ticket Services (Two Positions available)

University of Washington•Seattle, WA

9d•Onsite

About The Position

Husky Ticket Office has an outstanding opportunity for two Account Managers, Ticket Service and Retention, to join their team. Reporting to the Director of Customer Retention & Engagement, the Account Manager, Ticket Service and Retention (payroll title: Program Assistant (NE S SEIU 925 Non Supv)), is responsible for delivering exceptional service to season ticket holders, driving revenue growth through renewals and premium experiences, and collaborating with colleagues across the department to create memorable game day experiences.

Requirements

High school graduation or equivalent AND two years of clerical experience.
Experience in sales or service in a similar or related industry.
Proven problem-solver.
Working knowledge and hands-on experience with CRM solutions like MS Dynamics, Salesforce, or Paciolan.
Familiarity with Microsoft Office programs (Excel, Word, PowerPoint, and Outlook).
Strong sense of time management with an ability to work independently, as well as, collaboratively as part of a team.
Ability to handle a heavy workload but be able to adapt quickly to an always changing industry.
Extremely strong communication skills and a customer-focused outlook are essential to success in this position.

Responsibilities

Track and report all service efforts and task activities using Paciolan ticketing, Salesforce CRM, and PacFund development software.
Strengthen engagement and involvement of each assigned account portfolio through in-person, phone, digital, and electronic communications with the goal of delivering superior levels of customer service.
Actively reach out to season ticket holders to collect renewal payments and donations, upgrade seat locations, and add on amenities.
Participate and contribute to weekly team meetings or training sessions while continually evaluating ways to improve services to clients.
Collaborate with the Tyee Club Team, build relationships with donors, and work with development professionals.
Take the lead role in supporting UW Athletics season ticket holder special events and projects.
Initiate and facilitate project work, serve as spokesperson back to the Associate AD for Ticketing, and lead the organizational steps needed to set up staff events.