Account Manager - The Americas

Marriott•New York, NY

7d•$85,000 - $95,000•Hybrid

About The Position

The Account Manager, The Americas (AMA) serves as the main point of contact and trusted commercial partner for an assigned portfolio of Design Hotels™ member hotels in the Americas, and as a key link between Member Hotels, Design Hotels™, Marriott International, and the Global Account Management team. The role is responsible for managing and developing member relationships, supporting the long-term success of the portfolio, and identifying commercial opportunities across assigned accounts. Through strategic consultation, relationship management, and representation of the Design Hotels™ brand, the AMA works closely with member hotels to address their individual business needs while ensuring alignment with Design Hotels™ and Marriott systems, standards, services, and initiatives.

Requirements

3–5 years of experience in hospitality, preferably in account management, sales, commercial operations, revenue management, or business development.
Experience managing clients, accounts, and/or commercial stakeholder relationships.
Good understanding of hotel commercial operations, distribution, and revenue-management principles.
Bachelor’s degree in business, Hospitality Management, Marketing, or a related field, or equivalent relevant professional experience.
Relationship-management and customer-service skills.
Self-directed, with a collaborative approach to working across teams.
Effective presentation and stakeholder communication, including interpreting data and translating insights clearly.
Proficiency in Microsoft Office, particularly Excel, and experience developing professional presentations in PowerPoint/Keynote.
Comfortable learning and navigating new systems and platforms.
Willingness to travel within the Americas as required.
Fluency in English required.

Nice To Haves

Experience with branded hotel systems or Marriott International is an advantage.
Proficiency in Spanish preferred.
Additional languages are an advantage.

Responsibilities

Manage an assigned portfolio of member hotels, acting as the main point of contact and building strong, long-term relationships with relevant hotel stakeholders.
Provide strategic consultation and ongoing account management based on individual member needs, business priorities, and opportunities.
Proactively identify opportunities to strengthen member hotel performance, engagement, and satisfaction, including through relevant Design Hotels™ programs and services.
Represent the Design Hotels™ brand, values, and commercial objectives across assigned accounts.
Support contract renewals, amendments, and negotiations for assigned member hotels.
Review and analyze hotel performance and relevant commercial information, translating insights into recommendations to drive revenue growth and improve commercial performance.
Prepare data-driven performance updates, business reviews, and commercial recommendations for member hotels.
Identify and pursue opportunities for additional Design Hotels™ products and services.
Support forecasting and planning activities for assigned member hotels.
Monitor relevant market developments, trends, competition, and changing business conditions.
Work with member hotels and relevant internal and Marriott stakeholders to address operational, system, and integration-related needs.
Act as a communication bridge between member hotels and Marriott stakeholders, supporting relevant Design Hotels™/Marriott initiatives.
Collaborate with regional and global Design Hotels™ teams, Marriott stakeholders, and internal subject-matter experts to address member hotel and business needs.
Coordinate the delivery of Design Hotels™ products, services, and initiatives across assigned accounts.
Self-directed, with a collaborative approach to working across teams.
Contribute to regional and departmental projects, priorities, and initiatives as required.