Account Manager, Strategic
About The Position
Atlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. We believe in the Atlassian values and want to use them as our compass in always refining and optimizing our go-to-market model. Our Account Management team is comprised of proactive and empathic account managers that own retention and accelerates expansion of Atlassians core products and services, contributing to the transformation of our largest Enterprise customers worldwide. You will increase revenue across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner with our Global Sales Team to lead Total Book of Business growth. Additionally, you will partner with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams. You will report to the Manager, Strategic Account Management.
Requirements
- 7+ years of experience in enterprise account management, quota-carrying SaaS sales, or customer success managing large enterprise customers.
- 4+ years of experience selling and expanding Enterprise SaaS/Cloud solutions across a global account footprint.
- Proven track record of consistently meeting or exceeding net retention, renewal, and expansion targets.
- Experience managing multi-million dollar annual contract values (ACVs) and complex, multi-threaded commercial negotiations.
- Experience leading complex, end-to-end sales and expansion cycles independently.
- Familiarity with enterprise workflows across IT Service Management (ITSM), DevOps, Work Management, or Strategic Portfolio Management.
- Experience guiding enterprise customers through Cloud transformation journeys and adoption of new platform capabilities.
- Experience working with Channel Partners and GSIs to co-deliver customer value.
- Fluency using Salesforce and Tableau to inspect pipeline and project account growth trajectories.
- Strong executive presence, discovery skills, and ability to establish trust with VP and C-level stakeholders globally.
Responsibilities
- Accelerate revenue growth and expansion across Atlassian's product portfolio and Solution Collections, from technical admins up to VP and C-level stakeholders.
- Lead strategic account planning, whitespace mapping, and growth strategies across your assigned book of business.
- Develop and expand Senior and Executive relationships over video and in-person.
- Manage high-value, complex renewals and commercial expansions to secure long-term customer commitment and mitigate churn risk.
- Lead growth opportunities and multi-million dollar sales cycles end-to-end.
- Drive platform consolidation, Data Center (on-prem)-to-Cloud migrations, and adoption of AI-powered capabilities (Rovo).
- Conduct proactive executive value reviews to demonstrate ongoing ROI and align Atlassian solutions to customer strategic priorities.
- Maintain forecast accuracy and pipeline discipline for your owned book of business.
- Identify portfolio risks early and execute mitigation plans before they impact customer satisfaction or retention.
- Lead and support cross-functional alignment with Solution Engineering, Advisory Services, Support, and Product teams to support customer growth.
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
