Account Manager/Specialty Account Manager - Miami, FL

Military Spouse Corporate Career Network • Miami, FL

5d • Onsite

About The Position

Amgen is a leading biotechnology company dedicated to serving patients with serious illnesses by pioneering new medicines. With a focus on Oncology, Inflammation, General Medicine, and Rare Disease, Amgen is advancing a broad pipeline of treatments. The Specialty Account Manager (SAM) plays a vital role in representing UPLIZNA to healthcare professionals, establishing product sales, and managing accounts within a specific geography. The SAM acts as a central account manager, driving product demand and coordinating field teams to meet account needs. This role requires developing a territory business plan to achieve sales goals, promoting UPLIZNA ethically and compliantly, and addressing access, pull-through, and reimbursement issues. The SAM will build strong customer relationships, communicate territory activities accurately, and provide feedback to leadership. Adherence to compliance policies and collaboration with patient services and market access teams are essential. The role involves educating healthcare professionals, attending medical congresses, managing budgets, and maximizing resource utilization. Successful completion of company training and administrative duties are also required, functioning as a contributing member of a high-performance team.

Requirements

• Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience (for Account Manager – Level 4)
• Doctorate degree & 2 years of collective account management experience, sales, & commercial experience OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience OR Associate degree & 10 years of collective account management experience, sales, & commercial experience (for Specialty Account Manager – Level 5)
• Pharma account management selling experience essential; must be able to coordinate across field teams to address full range of account needs.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Nice To Haves

• Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred.
• Sales experience in Rheumatology, Endocrinology, Ophthalmology, and/or rare/specialty disease states preferred.
• Site of care and reimbursement experience strongly preferred.
• Experience working with institutions and integrated delivery networks preferred.

Responsibilities

• Representing UPLIZNA to physicians and health care professionals.
• Establishing product sales and performing total territory account management.
• Providing account management support to accounts within a specific geography.
• Driving product demand and coordinating relevant field teams to address account needs.
• Developing a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals.
• Promoting UPLIZNA within approved labeling in a comprehensive, fair and ethical manner.
• Addressing issues related to access, pull-through, and reimbursement by coordinating with key stakeholders and matrix team members.
• Developing strong customer relationships by understanding customer needs and goals.
• Communicating those needs and goals to other team members.
• Consistently meeting or exceeding corporate sales goals.
• Communicating territory activity in an accurate and timely manner.
• Driving product demand among targets through education on disease state and product information.
• Providing feedback to sales and business unit leadership, colleagues, and other internal departments about changing environment and results.
• Adhering to the Company’s compliance policies and guidelines.
• Working closely with patient services and market access team members to achieve overall business goals.
• Coordinating between accounts and relevant Amgen field teams to support the full range of account needs.
• Educating healthcare professionals and office staff on site of care options.
• Attending medical congresses and society meetings as needed.
• Managing efforts within assigned promotional and operational budget.
• Maximizing use of approved resources to achieve territory and account level goals.
• Successfully completing all Company training classes.
• Completing administrative duties in an accurate and timely fashion.
• Functioning as a contributing member of a high-performance team.
• Performing other tasks and responsibilities as requested by the Company.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level