Account Manager, SMB

CompanyCam

1d•$50,000 - $60,000•Remote

About The Position

CompanyCam is a user-friendly photo documentation and productivity app designed for contractors in commercial and home services industries. It enhances communication and accountability within a contractor's business. The company aims to provide a game-changing user experience that builds trust. The team is described as laid-back, hardworking, genuine, and kickass. The role of Account Manager, SMB is crucial for driving growth and expansion within the current customer base. This position involves identifying opportunities for customers to gain more value from their CompanyCam subscription, such as adding users or upgrading their plan. The Account Manager will collaborate with Customer Success Managers to pinpoint accounts with expansion potential and lead conversations to convert these into revenue. The role requires acting as a trusted advisor, understanding customer business goals, offering tailored solutions, and ensuring customers maximize the platform's benefits. The company fosters a fun, fast-paced environment and seeks individuals who excel at building relationships and contributing to success.

Requirements

3+ years of experience in account management, sales, or similar revenue-generating roles.
A track record of thriving in high-volume, fast-paced environments.
A career-focused mindset: you're looking to grow and advance, not settle into SMB account management long-term. You see this role as a launchpad.
Highly self-driven and adaptive, with the ability to shift priorities quickly and stay motivated without heavy oversight.
The ability to prioritize value over features, always focusing on how your solution solves customer challenges and meets their needs.
Excellent written and verbal communication skills, with the ability to build strong customer relationships and effectively convey product value.
Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts.
Experience with Salesforce is a plus.
A growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Nice To Haves

Experience in SaaS or technology preferred, particularly if you've worked with a high volume of SMB accounts.
Experience with Salesforce is a plus.

Responsibilities

Lead the growth and expansion of our current customer base by identifying and securing upsell opportunities.
Educate customers on the benefits of upgrading to a higher tier or adding more users to enhance their experience with CompanyCam.
Proactively meet with customers to understand their current processes and identify business challenges.
Perform product demos to showcase features and solutions to potential customers.
Partner with CSM’s to identify growth opportunities within accounts.
Create a pipeline of opportunities and maintain reliable forecasts to ensure consistent growth.
Listen to customer feedback to help inform product and marketing strategies.
Support customer inquiries regarding their accounts, collaborating with CSMs to ensure customers are educated on how to best utilize our platform.