Account Manager, SMB

VTS•New York, NY

2d•Onsite

About The Position

VTS is the category leader in commercial real estate technology with more than 13 billion square feet managed on our platform globally. Every account in your book represents an opportunity to expand how some of the largest owners and operators in the industry leverage technology to modernize their portfolios. As an Account Manager, you will work directly with leadership while helping drive the next phase of growth at VTS. You will own expansion revenue across a portfolio of 60 to 80 SMB and lower mid market commercial real estate accounts. Your job is simple: generate and close net new revenue within your book. That means identifying whitespace, creating urgency, and running multiple deal cycles simultaneously, not waiting for opportunities to come to you. This is not a support role. Renewals and adoption are handled separately. You own the commercial motion including upsells, cross sells, and new product expansion, with a direct quota and meaningful upside for top performers.

Requirements

2-4 years in a quota carrying B2B SaaS role across account management, SMB sales, or expansion focused customer roles.
Demonstrated success sourcing and closing expansion revenue independently.
Experience managing a high volume book of business with strong organizational discipline.
Comfortable operating in fast paced, highly collaborative environments.
Strong communication skills with the ability to build credibility across multiple stakeholders.
High urgency, accountability, and a bias toward action.
You are someone who creates opportunities instead of waiting for them.
You run a clean pipeline and always know where your deals stand.
You can point to deals you personally drove and closed that would not have happened otherwise.

Responsibilities

Proactively identify expansion opportunities across your book using product usage data, account signals, and direct customer conversations.
Run 30 to 60 day deal cycles across multiple accounts simultaneously.
Build relationships with decision makers and navigate 1 to 3 stakeholder buying groups to close opportunities.
Maintain a disciplined pipeline with accurate forecasting and clear next steps on every active deal.
Partner closely with Customer Success and Sales while maintaining ownership of the commercial opportunity.
Create urgency and momentum across active deals instead of reacting to inbound demand.