Account Manager, SMB (AmTrav)

Perk•Chicago, IL

1d•$87,000 - $87,000•Hybrid

About The Position

We’re on the hunt for a dynamic Account Manager who thrives on building and nurturing relationships. If you’ve got the background, creativity, and enthusiasm to help our clients maximize their travel budgets while minimizing the time and resources they spend managing it, you might be the perfect fit! As an Account Manager, you’ll be hired under AmTrav, part of the Perk Group, actively contributing to our continued customer satisfaction as well as working to increase growth and margin for existing accounts. As a key member of the broader Perk commercial organization, you’ll also work cross-functionally and in close collaboration with teams across both AmTrav and Perk, sharing best practices, aligning go-to-market strategies, and contributing to the overall group’s success. At AmTrav, we’re redefining how businesses budget, book, and manage travel. In this role you will be responsible for a portfolio of high end accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.

Requirements

2+ years in an account management role
Outstanding presentation & communication skills and the ability to build deep relationships
Great prioritization and time management skills
Result oriented mindset while keeping customer satisfaction as your top priority
Great ability to analyze and translate data for your customers
Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
You seek feedback early and often and are open to both give and taking constructive and direct criticism

Nice To Haves

Experience with Concur is a plus, but not required

Responsibilities

Own a portfolio of SMB (Mid-Market) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
Gain a deep understanding of your customers’ business and be able to leverage this information to ensure that the customer maximizes their usage of AmTrav
Identify growth opportunities and develop your portfolio by adding new business opportunities
Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
Be an expert on the portfolio of AmTrav products to meet & exceed quarterly targets of Up / Cross-selling
Develop strong relationships with your clients that will shape their business travel programs
Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
Act as a key contact between the internal AmTrav teams and the Account Management Team, to ensure product integrations during rollouts are as smooth as possible.
Effectively prioritize your time to maximize impact in key business areas.

Benefits

Competitive compensation, including equity in Perk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan
Subscription to Wellhub, the gym benefit
Family services that include adoption benefits and paid parental leave from 12 to 16 weeks
Global presence and hybrid working style
Unforgettable Perk events, including travel to one of our hubs
Learning and professional development opportunities
A mental wellbeing platform that provides free therapy and professional coaching sessions
Exponential growth opportunities
16 paid hours per year to volunteer for a cause of your choice
"Work from anywhere" allowance of 20 working days per year