Account Manager - SMB

WGSN • New York, NY

2d • $73,000 - $103,000 • Hybrid

About The Position

We are looking for a motivated Account Manager to join our SMB Account Management team in New York City. This role involves managing a portfolio of small and medium-sized business (SMB) clients with lower contract values, taking ownership of their renewal, retention, and growth with WGSN. This is a high-volume account management role requiring organization, commercial focus, and the ability to manage multiple priorities. The primary focus will be retaining existing revenue, identifying risk early, and finding opportunities to grow accounts through additional products, teams, or longer-term partnerships. The role includes leading renewal and commercial conversations, delivering product demonstrations and presentations, negotiating agreements, and maintaining an accurate sales pipeline. The position is based in our New York City office with an expectation of three days per week in the office. Client meetings may also take place in person, with travel primarily within New York City and the Tri-State area.

Requirements

• B2B Sales or Account Management Experience: Ideally 2+ years of experience in B2B sales, account management, customer growth or another commercial role.
• Experience Managing Multiple Accounts: Comfortable working across a larger portfolio of customers and managing multiple renewals, opportunities and deadlines simultaneously.
• Track Record of Success: A demonstrable history of achieving or exceeding sales targets. Experience working with subscription-based products or services is beneficial.
• Commercial Mindset: Motivated by revenue targets and confident having conversations around renewals, pricing, value and growth.
• Strong Organization & Prioritization: Able to determine where to focus your time, maintain momentum across a busy portfolio and consistently follow through on commitments.
• Relationship Building: Confident building relationships with clients and engaging the right stakeholders to support retention and growth.
• Strong Communication Skills: Able to lead client meetings, product demonstrations and commercial conversations clearly and confidently across phone, video and in-person meetings.
• Negotiation Skills: Comfortable handling objections, negotiating agreements and moving commercial conversations toward a close.
• CRM Experience: Experience using Salesforce or a similar CRM to manage opportunities, activity and pipeline. Salesforce experience is preferred.
• Results-Oriented: Comfortable operating in a fast-paced, KPI-driven sales environment where performance is measured against both revenue and activity goals.
• Curiosity & Willingness to Learn: An interest in WGSN’s industries and a desire to understand how different clients use our products to support their businesses.

Responsibilities

• Manage an SMB Portfolio: Own a portfolio of small and medium-sized clients across lower contract values, balancing multiple accounts, renewal cycles and commercial opportunities at the same time.
• Drive Retention: Take ownership of annual renewals across your portfolio, engaging clients proactively, identifying potential risks early and creating clear plans to retain revenue.
• Identify Growth Opportunities: Understand how clients are using WGSN and identify relevant opportunities to expand their partnership through additional products, teams or multi-year agreements.
• Manage the Commercial Cycle: Lead opportunities from initial conversation through proposal, negotiation and close, confidently handling pricing, objections and contract discussions.
• Deliver Against Targets: Work toward clear monthly and quarterly revenue targets and activity KPIs, taking ownership of your individual performance and contribution to the wider team.
• Prioritize Effectively: Manage a high volume of accounts efficiently, knowing where deeper engagement is needed and where a more streamlined commercial approach is appropriate.
• Build Client Relationships: Develop relationships with key users and decision-makers across your accounts, understanding their priorities and ensuring WGSN continues to demonstrate value.
• Communicate WGSN’s Value: Deliver engaging product demonstrations, presentations and commercial proposals tailored to clients across industries including Fashion, Beauty, Food & Drink, Interiors and Consumer Tech.
• Maintain an Accurate Pipeline: Keep Salesforce current and accurate, including opportunities, client notes, next steps, close dates and forecasts, providing clear visibility into the health and performance of your portfolio.
• Work Collaboratively: Partner with colleagues across Account Management, Client Services, Product and other teams to support clients while maintaining ownership of the commercial relationship.
• Meet Clients Locally: Build relationships through in-person client engagement where it adds value, primarily across New York City and the Tri-State area.

Benefits

• 15 days of vacation per year with an additional day for each year of service up to 20 days.
• WGSN also observes the 12 Federal holidays.
• 6 weeks of paid Parental Leave.
• 401(k) Retirement Savings Plan with WGSN matching 50% of the first 6% contributed by employees.
• Dental and Vision plans with MetLife.
• Health Care with Anthem & Blue Cross Blue Shield.
• Life Insurance, AD&D, Short and Long-Term Disability coverage at no cost through Metlife.
• Mental Health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan.
• EAP is available to all permanent staff, regardless of if you elect benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed