Account Manager, SMB - US
About The Position
Perk (formerly TravelPerk) is seeking a customer-oriented and result-driven Account Manager to join their team. This role focuses on maintaining customer satisfaction and driving growth within existing small and medium-sized accounts in the North American market. The ideal candidate will be adaptable to a fast-changing, hyper-growth environment and willing to work hard. Perk is a global company with over 1,800 employees, offering an intelligent platform for travel and spend management, aiming to eliminate manual work and boost productivity. They are driven by values such as ownership, delivering a 7-star experience, and teamwork, valuing curiosity, purpose, and mindset.
Requirements
- Relevant account management or customer success experience.
- Outstanding presentation & communication skills and the ability to build deep relationships.
- Great prioritization and time management skills.
- Result oriented mindset while keeping customer satisfaction as your top priority.
- Great ability to analyze and translate data for your customers.
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around.
- You seek feedback early and often and are open to both give and take constructive criticism.
Responsibilities
- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of Perk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
- Develop strong relationships with your clients that will shape their business travel programs.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritize your time in order to maximize impact in key business areas.
Benefits
- Competitive compensation and equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Three medical plans to choose from, with company contributions
- HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans, covering dental, vision
- Wellhub’s gym subscription
- Life and disability policies
- Options to add extra protection through voluntary buy-up plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Unforgettable Perk events, including our spectacular annual summer party
- Spring Health: 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for your dearest charitable causes
- Up to 20 "Work from Anywhere" days per year
- Four-week, fully paid sabbatical once you reach 5 years
- Relocation support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
