Account Manager, SMB/Mid-Market(Future Opportunity)

Patch My PC

6d•$60,000 - $70,000•Remote

About The Position

At Patch My PC, weâre always thinking ahead to the future of our Customer Success team. While we may not have an immediate opening, we want to share the kind of role and impact we envision for future Account Managers who will support and grow our customer relationships. Weâre seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 700+ existing customers and a large pipeline of active leads across SMB/Mid-Market market segments. Youâll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success. While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.

Requirements

5+ years of experience in customer-facing B2B software sales, ideally focused on SMB/Mid-Market
Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
Excellent communication, negotiation, and stakeholder management skills
A growth mindset; open to feedback, quick to adapt, and always looking to improve
Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices

Nice To Haves

Experience in Software sales environment
Background in business development or consultative selling

Responsibilities

Build and nurture client relationships, ensuring customer satisfaction and long-term retention.
Act as a trusted advisor, understanding client needs and aligning them with our solutions.
Identify upsell and cross-sell opportunities to drive revenue growth and increase account value.
Manage renewals and contract negotiations, ensuring a seamless client experience.
Address client inquiries, resolve issues, and proactively offer solutions to improve engagement.
Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients.
Ability to prioritize tasks and manage multiple accounts effectively.

Benefits

401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%.
Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents.
FSA/HSA.
Fertility benefits.
Parental leave.
Paid-time off (PTO).
Volunteer leave.
Charitable donation matching.
Tuition reimbursement.
Gym membership reimbursement.
Internet stipend.
Pet insurance.