Account Manager, SMB (BCH)
Relias•Morrisville, NC
•Hybrid
About The Position
Join Relias, a company dedicated to improving healthcare organizations' clinical and financial outcomes. Relias assists over 11,000 healthcare and human service organizations by enhancing team performance, ensuring compliance, developing staff, and promoting consistent, high-quality care. Their platform uses assessments to identify skill gaps and offers personalized learning through over 7,000 online courses that meet accreditation requirements. Relias is passionate about its products and the positive impact they have on the world.
Requirements
- 2+ years experience in an account management or software sales role
- Proven track record of success in sales and/or account management
- Bachelor’s degree in business, healthcare, nursing, or related field
- Ability to effectively manage and nurture client relationships to achieve mutual success
- Ability to engage prospects and clients in a relationship-driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions
- Utilization of sales enablement tools to support the sales process and improve overall client experience
- Ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments
- Skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received
Nice To Haves
- Account Management experience in a high growth SaaS company
- Healthcare/Hospital industry experience strongly preferred
- Experience with Salesforces and/or Gong a plus
Responsibilities
- Developing and managing overall account strategies for specific named account customers with the responsibility to grow existing business
- Consistently connecting with your given client territory while adding insight and value through all client interactions to work as a trusted advisor and propose new or expanded Relias solutions
- Striving to build, maintain, and create strong customer relationships
- Achieving quota through cross and up sales with each client account
- Collaborating with Customer Success, Sales, Finance and Operations leadership to refine specific account management strategies to provide a stellar customer experience while optimizing retention and sales opportunities
- Initiating and delivering proposed solutions to position Relias to organizational stakeholders to meet the needs of the assigned customers
- Supporting Client Success Team on in-year renewals and maintaining relationships with current clients
- Responding to customer inquiries regarding products and services
- Working with at-risk clients to resolve service issues or concerns with product offerings or mix; facilitating renegotiations to retain client and improve overall satisfaction
- Management of leads, expansion opportunities, and forecasts consistent with operational requirements and KPI tracking
- Effectively documenting and maintaining Salesforce data
- Coordinating the preparation sales documentation and billing for expansion opportunities
Benefits
- Fantastic health and wellness benefits package
- Outstanding 401k match
- Flexible PTO program
- Generous and inclusive parental leave policy
- Relias pays for the employee portion of the monthly healthcare premium
- Flexible work environment with onsite and work from home options
- Active Employee Resource Groups open to all employees
- Comprehensive onboarding program
- Growth and career advancement opportunities
- Promotes internal mobility and career growth aligned with evolving business needs
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
