Account Manager - Services

Trane Italia • Jacksonville, FL

2d • $99,275 - $168,300 • Hybrid

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, Trane Technologies, through its businesses including Trane® and Thermo King, is committed to putting the planet first. Sustainability is not just how they do business; it is their business. They are looking for individuals who dare to look at the world's challenges and see impactful possibilities and want to contribute to making a better future. The company offers benefits designed for employees to thrive at work and at home. The work involves prioritizing customer engagement and collaborating with colleagues in the office when not interacting with customers. As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team, making a difference in building efficiency and sustainability through their Service offerings. Your primary responsibility will be to deliver on the business strategy by developing long-term customer relationships with building owners and strengthening the existing customer base, focusing on providing customers with total solutions for energy-efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.

Requirements

• 4+ years of demonstrated experience or a bachelor’s degree.
• 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and self-starter mindset.
• Available for local travel.
• DL NUMBER - Driver License, Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

• Effectively target and identify opportunities.
• Facilitate discovery and qualify opportunities early in the buying and selling process.
• Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
• Act as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes.
• Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
• Form trusting relationships with clients, communicate their requirements and desires, and offer solutions that provide value and meet their needs.
• Seek out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
• Navigate challenging situations and conversations with customers in a way that builds trust in the relationship.
• Adapt to market changes, like new competitors and changes in client needs, without compromising the quality of service provided.
• Seek out targets for new business leads and opportunities within current clients to grow accounts and increase value.
• Schedule sales calls, manage business activities and capacity to achieve short and long-term sales targets.
• Prioritize workload and resources, such as allocating resources to customers based on their point in the sales cycle.
• Manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
• Solve problems creatively, develop persuasive business cases, and validate business outcomes to create a win-win for customers and the organization.
• Troubleshoot a product or service challenge, gather information, develop multiple possible solutions, and create a plan to implement them in a way that serves the client's need.
• Work with sales teams to understand customer requirements, promote the sale of company products, and provide sales support.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level