Account Manager - Service Sales - Spokane, WA

AirReps•Spokane, WA

2d•Onsite

About The Position

AirReps, a division of Daikin Comfort Technologies North America, is a leader in HVAC solutions that are clean, comfortable and efficient. AirReps’ expertise and passion for people are our biggest talents. We bring the most comprehensive product offerings, unrivaled thought leadership, and customer-centric support to the commercial HVAC market. Engineering collaborative, reliable solutions is the name of our game. AirReps is seeking a professional individual for our Service Sales Manager position with our organization at our location in Spokane, Washington. The Service Sales Manager is responsible for driving profitable service revenue growth by developing long-term customer relationships and expanding preventative maintenance, repair, monitoring (including HERO), and turnkey retrofit solutions. This role protects and grows the installed base, particularly VRV systems, by identifying opportunities to bundle maintenance, equipment upgrades, controls improvements, and mechanical retrofits into comprehensive service solutions. The position balances revenue growth with margin protection while collaborating closely with operations and equipment sales to deliver a strong HVAC owning experience and sustainable business results.

Requirements

Understanding of the HVAC contracting business
Ability to read and understand construction documents/drawings
Strong customer service skills and relationship management skills with the ability to generate new business through creating and carrying out a sales plan
Working knowledge of MS Office – Excel, Word, PowerPoint, Outlook, SharePoint
Effective Project Management skills, working knowledge of PM software
Ability to establish positive working relationships with internal and external customers and employees
Excellent verbal and written communication and presentation skills
Change management skills- implementing new processes and procedures
Demonstrated analytical and problem-solving techniques
Effective organizational and time management skills including ability to prioritize and on-time completion of projects
Ability to apply good judgement and strong work ethics and integrity on the job
Ability to adapt quickly to change and work effectively on various types of activities
Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
Ability to maintain a flexible work schedule to travel to work sites / customer locations to accommodate account/client needs
Ability to practice safe work habits and follow company policies/procedures including safety guidelines
Minimum 3-5 plus years of sales experience in HVAC Industry
Bachelor’s degree in engineering, HVAC, or Construction Field (or equivalent, relevant industry experience)
Valid driver’s license required without driving restrictions

Responsibilities

Develop and execute territory plans aligned with service growth goals.
Build relationships with owners, facility teams, and contractors to position AirReps as a long-term service partner.
Drive adoption of preventative maintenance, HERO monitoring, and lifecycle service strategies—especially for VRV systems.
Drive turn-key projects with end user accounts for retro-fit, upgrades, and replacements
Identify new service verticals and expansion opportunities within existing accounts.
Manage project opportunities from design through bid, award, and turnover.
Lead pricing strategy in coordination with sales management to protect margin.
Support bid-day activity and contractor negotiations.
Maintain accurate pipeline, backlog, and project data in Salesforce.
Coordinate closely with service operations to align sales commitments with execution capacity.
Ensure clear turnover of service agreements and retrofit projects.
Drive renewals, customer retention, and cross-sell opportunities with equipment teams.
Follow standardized service sales processes and reporting expectations.
Participate in training, product launches, and internal sales initiatives.