Account Manager - Sales

ePac Flexible Packaging • Port Coquitlam, BC

4d

About The Position

The Account Manager supports the sales team in managing day-to-day activities of a group of named accounts, including managing client deadlines, identifying the client’s budget, developing and growing the business for those accounts. This role involves managing day-to-day client contact, strengthening relationships with accounts, and growing the share of business from these accounts. The Account Manager will build and maintain customer relationships, prepare sales information for customers, and demonstrate passion for client brands and awareness of their products/services, competitors, and target audience attributes. They will keep updated and detailed CRM records on accounts responsible for, using Salesforce daily. Maintaining relationships with customer service, prepress, quality, scheduling, and planning teams is crucial for effective account management. The role also includes managing Accounts Receivables, establishing buying influences, budgets, and purchasing criteria for assigned accounts, and securing and placing orders while considering delivery dates and inventory levels. Developing customer retention and brand management strategies, managing current customer relationships and contracts, and resolving billing questions and issues are key responsibilities. The Account Manager will provide consultation and client services as a primary contact and advisor, following through on sensitive issues responsibly while maintaining confidentiality. This includes addressing quality problems, R&D projections, and new product launches. Developing an overview of each customer to identify all possible opportunities is essential. The role requires a demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

Requirements

• Relevant professional experience in a sales or related role (project management/sales management)
• Team Building Skills; Organizational, problem solving and analytical skills.
• Prioritization -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards.
• Flexibility - Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures.
• Strong interpersonal and communication skills, written and verbal
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Proficient with Google Suites & CRM (Salesforce preferred)
• Language Required: English

Nice To Haves

• Travel - may require to travel; all expenses covered

Responsibilities

• Manage day-to-day client contact, strengthen relationships with the accounts and grow share of business from accounts
• Build and maintain customer relationships; Prepare sales information for customers
• Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes
• Keep updated and detailed CRM records on accounts responsible to maintain
• Use salesforce daily on all accounts.
• Maintain relationship with customer service, prepress, quality, scheduling, planning to manage each account effectively; Knowledge of networking environments
• Manage Accounts Receivables for your assigned accounts
• Establish buying influences, budgets and purchasing criteria for assigned accounts
• Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment
• Develop customer retention and brand management strategies. Manage current customer relationships and contracts. Help to resolve billing questions and issues.
• Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launches
• Develop an overview of each customer and identify all possible opportunities
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Benefits

• Company-paid Health, Dental, Vision Insurance, Life and Long-Term Disability Insurance
• Pension (RRSP) Match - 3% match
• 15 Paid Vacation Days and Statutory holidays
• Attractive Commissions
• Overall Compensation in 1st year including commissions 100,000 - 130,000 CAD

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed