Account Manager Sales - McFarland

Bliffert Lumber•Mcfarland, WI

19d•Remote

About The Position

The Account Manager serves as the primary point of contact for assigned customers, helping them navigate projects, select products, and find solutions that meet their needs. The role manages a portfolio of retail, contractor, and residential construction accounts; supports sales growth and account retention; processes quotes and orders; and provides responsive customer service from quoting through project completion. The Account Manager develops knowledge of building materials, products, and services to make informed recommendations and support customer success. The position primarily operates in a remote work environment, independently managing customer accounts and communicating with customers, vendors, and internal team members by phone, email, and company systems. Periodic travel to company locations, customer offices, job sites, training events, and meetings is required. Work may take place in a home office, retail showroom, lumberyard, warehouse, or active construction site. The role involves prolonged computer use and may include exposure to varying weather, dust, noise, and outdoor environments.

Requirements

High school diploma or equivalent.
Strong communication, organization, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with order entry systems, email, Microsoft Office, and related business software.
Ability to learn and apply product knowledge to support customer needs and sales growth.
Ability to maintain confidentiality of sensitive customer and business information.
Ability to work independently while collaborating effectively with a team.
Ability to successfully pass a background check and drug screen.

Nice To Haves

Two or more years of customer service, account management, inside sales, retail sales, or related experience.
Experience preparing quotes, processing orders, and supporting customer accounts.

Responsibilities

Create and maintain strong customer relationships through exceptional service, responsiveness, consultative selling, and follow-up.
Manage a portfolio of retail, contractor, and residential construction accounts and serve as the primary contact for inquiries and project support.
Identify customer needs, recommend valuable products and services, and resolve customer concerns.
Present product features, benefits, pricing, and credit options; address objections through effective communication and problem-solving.
Process quotes, sales orders, cash transactions, and related documentation accurately.
Use company systems to enter orders, maintain customer records, and track account activity.
Support sales growth and account retention through proactive account management and assistance throughout the sales cycle.
Develop and maintain knowledge of building materials, products, and services, and apply it to customer recommendations.
Maintain accurate records and protect confidential financial information, business plans, and customer data.
Support special projects and other business initiatives as assigned.
Follow and support company safety policies, procedures, and regulations; promote workplace safety and promptly report injuries, incidents, and safety concerns.
Adhere to company policies regarding confidentiality and professional conduct and perform additional responsibilities as assigned by management.